Surprised my dad for his... - Surprised my dad for his 50th birthday Staff where all lovely and kind definitely worth the money would definitely do the trip again and recommend it to people and other family’s and friends with children

Peaceful and relaxing! - Having read some of the negative reviews below; I don’t know what the problem was for them! But we went for a nice peaceful cruise along the river as a couple to enjoy the more chilled music and take the time to actually have a conversation. If a peaceful nighttime cruise isn’t your thing then maybe choose one of the party options (just a suggestion) but we went as a couple, and we had a free drink on arrival, you can choose from prosecco, peroni or a soft drink and there is an option for strawberries and cream but we didn’t opt for this) It clearly states no commentary and the times you are going so if listening to some peaceful music and actually enjoying each others company doesn’t sound appealing to you then book something else that lets you see more or listen to more commentary but we definitely had a lovely time and found it rather romantic!

Peaceful cruise - The cruise was a lovely atmosphere especially for couples it was nice just being out in the open air we opted for the non strawberries and cream but was offered some anyway since they had extras which was a lovely touch to a nice cruise with my partner on our anniversary all the staff were lovely and everyone on our cruise had a smile so it wasn't just us enjoying the peace and the music was fun was a great selection!

Boat arrived late, and kept us in the pouring rain. No apology. - Firstly I'll say I've been on several river cruises as a family with this company over the years, during the daytime. Never had an issue. However for date night I went with my wife on Monday 30th for the floodlit evening cruise at 6pm. It stated that boarding was at 5.30pm. We arrived at the dock at 5.20pm ready to board, and the boat was nowhere to be found. We were the first, standing there in the semi-dark, getting completely soaked. I called their helpline, put on hold for about 5 minutes and ended up giving up. Eventually the boat turned up at 5.37pm. It moored up and the 2 staff had a chat, whilst about 6 of us were standing outside in the pouring rain. Myself and my wife were completely soaked through. When the young girl came to let us on board, about 4 minutes after it moored, we weren't even greeted with a hello or an apology. She asked us to show our tickets outside, not even allowing us to step onboard under cover - making it quite hard to use my phone due to the rain. Onboard all the windows were open, so the boat was freezing. I managed to close some, but the heating wasn't working near us. As I had to take my coat off (as it was completely soaked through), I ended up sitting there in just my shirt, completely soaked. And in all honesty, all it would have taken was a "I am really sorry we were late". Courtesy goes a long way.

Canceled - You canceled it. Told us by email so we walked there to find no trip. They had our phone numbers but didn't call us.

Not worth the time or money - Honestly thought that this would be a cute end to mine and my partners date night, getting to see the gorgeous views of the city but I was sadly disappointed. There really wasn't much to see what so ever. Was expecting to at least see some christmas lights on either side of the river bed, but not even the houses we went by really had any. What made the experience worse was the drunk older gentleman bothering anyone and everyone he could. Really was not worth the money and was definitely a disappointing ending to the night. Staff was polite though at least.

Dire - Dire, boring and unimaginative. Total waste of money. Nothing to see, low level music. Maybe in summer might be OK, but winter, non starter.

Terrible…don’t waste your money - What a waste of money…no commentary which is stated but instead there was too loud tinny music all the way there and back. Nothing to see at all apart from trees and darkness! Awful experience.

Scam! - Absolutely awful! Waste of money! We did not see any sights, there was no commentary and we looked at bushes the whole time. Scam, waste of money and I would demand a refund

Most expensive glass of champagne. - It's a complete waste of time and money. There isn't much to see along the river Ouse. Worse when the boat literally goes up and down the same stretch of river repeatedly. Instead of recorded commentary they play music; must be because there isn't too much to say about the sights along the Ouse.