Great Serenade Ride in Gondola - The Gondola Ride was amazing, especially being we booked the Serenade version. There was 4 in our Gondola along with the Guide/Steering person, and the Guitar player. The Gondola next to us had the Singer and we went side by side the whole trip as they played and sang. People were on the bridges recording this great adventure. It was well worth the extra fee for the Serenade Ride.

Nusa Penida snorkelling/island tour - Smooth journey to and from Nusa Penida on the fast boat. Managed to see Manta rays on the snorkelling trip as well as many other small colourful fish! After snorkelling, Wayan Edi then took us on a private tour of the west side of the island and took some amazing photos/videos of us at the main sight seeing points :)

Ride - Wish they would have explained the area.. but it was beautiful trip. I thought they would talk about the area so we would know what we were looking at

Excellent must do in Venice - Good fun and easy to access the service - there was a marathon in town which proved a challenge to get around but the tour left from the booking pier so got there eventually

Pay the extra to get more! - We were the last group to go. Our gondola person was being g an ass the moment we all got on the boat. He was barely able to make an effort to tell us the historical sites on the way. All this was actually fine as we didn’t really expect much… it was what he said in the end… upon our arrival, they were asking for tips and we were accessing our cash looking to see where we give it and the person called my man a puta. He questioned the gondola person by saying what did you just call me? We went ahead and tipped but it was very sad they were so quick to assume or judge. I did feel bad as the tip basket was pretty empty. I loved riding on gondola as it was peaceful, at sunset and romantic nonetheless…

Scam gondoliers trick - do not go spontaneous just pre-book - Scam Gondolier will ask for money in advance and deliver short time as promised. Will insult you when you point this out. Never take gondoliers of the street.

Rubbish - Gondola was in terrible condition. We were extremely disappointed and wanted to get off! We later paid for a city/independent gondola ride (same price) and loved it! 1000x better!

Stop Scam - Shameful! We were 6, distributed in 2 gondolas (even though we had been sold the 6 together but still passes). Our 2 "gungo masters" were more than unpleasant, between one who barked at us "don't move" constantly as we tried to take pictures without moving from our place by barely turning our head, and the other who did not even reach out to the one of us who fell on the wet ground. No explanation and no answer to our questions, for 234 € we really feel like we were fooled. Go your way...

Extremely bad experience... - Extremely bad experience where the rider was a no show and I kept going around in circles with my family and child. Really really disappointing service. They weren't even answering any calls and showed zero cooperation

disappointed with Viator - friends and i traveled to Venice as a lead-in to an ocean cruise. the website did NOT give a specific location for ticket pickup, but advised me to be there 5 minutes early. i was unsure of the ticket location, and when i called the viator number, i was told that the tickets would be on the other side of St. Mark's Square, past a kiosk selling Venetian masks. do you have any idea how many kiosks there are, selling Venetian masks?!? my friends were slower walking than i was, so i pushed my way through the crowds and finally found the ticket location -- one of the vaporetto booths. it was 5:07pm, so i was seven minutes late. the woman behind the counter told me that my ride -- which i had paid for -- had been given to another group. i was too stunned to argue and left, angry and frustrated. why had my reservation been given away, to (probably) another paying customer? that's double-dipping, and bad business. i had used aviator twice before -- Barcelona, for La Sagrada Familia, and Rome, for tours of the city. these were wonderful experiences. Venice was NOT. i'd like a refund, and would NOT recommend this gondola experience from viator.