Fun tour Road to Hana ! - Wonderful tour guide Jason . So knowledgeable and entertaining. Would highly recommend. We went to so many great stops and learned a lot about the Hawaiian culture.

Next Level Tour. Jason rocks! - Jason was amazing! I was a singleton joining a large family of 9 (ironically fm my hometown in CA) but fit right in! Jason provided a safe tour filled with laughter, hawaiian culture and history, giving us the lay of the land and even a hawaiian language lesson. Our day had intermittent rain (which none of us minded) so we switched up the tour stops a little but still saw so much. He never rushed us and was a stand in photographer to make sure we all had picturesque memories from the day! Great finds along the way: lychees, macadamia brittle, HuliHuli chicken entrees, Aunty Sandys Banana Bread (warm!!), shaved ice (pro tip: must add vanilla ice cream), Rainbow Eucalyptus Trees, multiple raging waterfalls, Black Sands Beach, Red Sand Beach, Aunty V’s Botanical Garden and too many more to list. I highly recommend Jason if youre looking for a next level experience!

Save your time and money- book with someone else - Trip was canceled 59 minutes prior to scheduled meet up. We were already on our way at 7:30 am when we received the email stating the tour was cancelled last minute due to minimum passengers not being met and were offered a full refund. One week later & still no refund has been processed. We booked with another tour group the next day and had a great experience. I read reviews of this happening to other people who were also getting canceled on last minute but decided to ignore because of the good reviews. Save your time and money & book with another company.

I could not go for the... - I could not go for the trip ( my tour was to road to Hana on 17th aug) as the travel agent paramount tours (My.booking ref no was BR1149694771) canceled the trip just 2 hrs before the trip saying that he could not find more passengers. I was left with nothing, I tried to book with other travel agents but as it was last minute booking no one accepted my request. I am sure he must have known a night before that we are only 2 who have booked with him but he did not let me know earlier. I even tried calling him but my calls went to voice mail with no response from him. Had he told me earlier I could have tried with someone else. I live in India and am not going to come back again to Hawaii so wanted to see everything but my plans were spoiled .

This tour was cancelled &... - This tour was cancelled & we didn’t get any kind of notification. No call, no email, nothing. We waited at the pick up location for over an hour & tried calling the tour operator for any type of update & no one answered. We had to contact viator to get an update & it was only through them that we found out the tour got cancelled last minute. Took us a few days to get a full refund. Strongly do not recommend this company.

Last minute cancellation of road to Hana tour - We were very disappointed as the tour guide cancelled .5hr before our pick up was suppose to happen.

Bad experience - I never did the trip, they canceled us the night before, I am waiting on my refund They sent me a message after I tried calling many times to confirm Their phone number was not working

Terrible unprofessional service, do not book this tour or use this operator - This tour was canceled without any prior notification. We waited for 2 hours at the pickup point. Was only told by calling Viator as the local operator was not answering the phone or replying to their own email chain system during their stated opening hours. I've been assured a 100% refund which I request to be processed immediately. To receive this opinion email is further salt in the wound. This whole experience has been awful and spoilt a major part of our vacation.

We had ae horrible... - We had ae horrible experience with viator. We only had one day in Maui, Hawaii and we booked a tour through viator tour. However on the day of pick-up nobody showed up to pick us up. I had confirmed everything with Viator few times previously to make sure the pick up time and location was correct. When we called them all they said was sorry. They don't care much about their customer and how they can ruin their vacation. I heard this happens quite oft toon.

Poor service - My husband, grandson, and myself were never picked up by the tour bus/shuttle for the tour. We were never contacted the night before, as the instructions stated would happen. We waited at 6:00am in the shuttle pick-up area until 7:20am. After leaving a voice mail message at 6:55 am with all the booking and confirmation numbers, they never called. I tried calling several more times only to receive an automated message stating mail box is full, then disconnecting the call. Very angry and dissatisfied.