Upon arrival at Zhengzhou Xinzheng Airport (CGO), the driver will first verify your arrival time using the Arrival Flight Information Board, then proceed to the designated exit to meet you. He will hold a sign with your name and wait for your arrival, then escort you to your hotel.

Frequently Asked Questions:

Q: How long will the driver wait for me?

A: If your flight is on time, the driver will wait until you arrive.

Q: Will the driver leave the airport if I do not show up?

A: If you do not appear, the driver will request airport staff to check the luggage claim area for you. He will then contact the local travel agent and will only leave the airport upon receiving approval from them.

Q: When should I call after arrival?

A: If others from your flight have left the luggage claim area and you are still waiting for your luggage, please call the local travel agent immediately to request the driver to wait.

Q: What should I do if I cannot find my driver?

A: Call the local travel agent. The staff will first verify your location and may ask you to hand the phone to a nearby Chinese person. This is the quickest way to determine your location. The driver will then come to you. Stay put! No refund is available if you take a taxi.

Q: What happens if my flight is delayed?

A: An additional charge will be required, payable in cash to the driver. Please inform the local travel agent as soon as you know about the delay and again after boarding. The agent needs updated flight information to instruct the driver to wait or leave. If you call only after landing late, there will be no pickup and no refund.

Q: What happens if my flight is cancelled?

A: Please contact the local travel agent.

Q: Will the driver call me from the airport?

A: No, the driver does not speak English.

Q: Does the service include transportation to my hotel?

A: The pickup price covers hotels in downtown Zhengzhou, including the districts of Guangcheng, Zhongyuan, Erqi, Huiji, Jinshui, and Shangjie. Hotels in other districts, referred to as Outskirts Zhengzhou, will incur an additional charge. Please verify your hotel’s location in downtown Zhengzhou before booking.

If your hotel is in Outskirts Zhengzhou, the local travel agent will advise the additional cost.

• Plan A: If the local travel agent receives your approval of the additional cost in time, the booking will be confirmed.
• Plan B: If approval is not received within 24 hours, the booking will be automatically cancelled and a refund will be arranged.

• One way airport to hotel transfer by private air-conditioned vehicle
• Meet by friendly professional driver at airport
• Backup support by English speaking company staff during reservation and transfers

• Excess luggage charges (where applicable for assigning an extra vehicle)
• Gratuities

Zhengzhou Xinzheng Airport (CGO) is located 30km from the center of Zhengzhou. As there is no taxi call center in Zhengzhou, arranging an airport pickup by phone in advance can be challenging. To bypass the inconvenience of lengthy airport taxi queues, consider this pre-booked Zhengzhou Airport pickup service. The driver will be waiting for you at the exit with a sign displaying your name and will comfortably transport you to your hotel. Please provide your flight information along with your hotel name and address to receive a confirmation voucher promptly.

• Please provide customer’s cellphone, flight details and hotel name to receive a confirmation voucher in time. The local travel agent does not accept a booking missing customer’s cellphone number. This cellphone number will be used for urgent help only. Please be sure this cellphone can be used in China.
• No refund for all confirmed booking, including no show caused by delayed or cancelled flights.
• The service hour of this airport pickup and transfer is from 07:00 to 23:00.
• Each passenger (aside from infant) can check in with a maximum of 2 pieces of luggage, total dimension not exceeding 158 cm (62 inch), wheels, handles and side pockets included. Each bag should not weigh over 20kg (44 lbs).
• Excessive and over-sized bag as subject to the availability of the storage space of the vehicle, may incurring surcharge.
• Service hour for airport pickup is between 07:00 to 23:00.
• You need approval from the local tour supplier for pickup before 07:00 or after 23:00. Kindly remind extra hour will be charged additionally according to Labor Law.
• For flight late arrival, extra hour will be charged. Usually you will be advised to pay in cash as tipping to your driver.

For a full refund, cancel at least 24 hours before the scheduled departure time.