To ensure the best experience and quality of service, please follow the steps below and stay connected with us via WhatsApp.

Please note that our private transfer service is exclusively for the group that made the reservation. Any requests for service modifications, such as additional stops or changes to the itinerary, must be communicated in advance to determine their feasibility. The private transfer service should not be used in any way other than originally agreed.

Additionally, if your flight is delayed by more than 60 minutes, the scheduled transfer service will unfortunately be CANCELLED or considered a NO SHOW, with no possibility of a refund. We understand this may be frustrating, but it is necessary to maintain the efficiency of our schedules and services for all passengers.

For hotel to airport pickups: The maximum van waiting time in the lobby is 5 minutes, after which it is automatically considered a NO SHOW. We recommend being ready 5 minutes before your scheduled pickup time.

For first arrivals at the AIRPORT - HOTEL:
Once you have collected your luggage, proceed to the departure gate or platform area of the terminal.

• Our Welcome staff or driver can be identified by a sign displaying our logo or the traveler’s name.
• To validate your transfer, our staff will request your digital booking confirmation or identification. If you encounter any issues locating our Welcome staff or your designated driver, please go to any of the following meeting points at the airport arrival terminals corresponding to your flight:
  • Terminal 2 Domestic Arrivals “Welcome Bar”.
  • Terminal 2 International Arrivals “Welcome Bar”.
  • Terminal 3 at Margaretville Bar.
  • Terminal 4 in “Welcome Bar”.

• Bottled water
• Private transportation
• Flight tracking
• Wi-Fi on board
• In-vehicle air conditioning

• Nightly charge between 08:00 pm and 06:00 am
• Christmas dates 23/24/ 25/ 30/31 December / 01 and 02 January.
• Additional pick-up service between airport terminals.
• Additional stop service.
• Waiting time for delayed flights.
• Transfer of pets.

After a long trip, what you want most is to reach your destination quickly. With our round-trip VIP transportation service from Cancun Airport to Cancun Hotel Zone, you can be sure that you will be received and taken to your destination in a punctual, safe and comfortable manner. You will not have to worry about waiting for your vehicle, since our staff or driver will always be available and waiting with a personalized and easily identifiable sign so you can receive your Transfer service.

• Flights Delayed: Maximum waiting time is 60 minutes, after 61 minutes is considered NO SHOW (in case of delays notify us immediately to our whathsapp number to be able to provide assistance)
• Pickup from hotel to airport: Maximum waiting time of the van in the lobby is 05 minutes, after 06 minutes is considered NO SHOW (We recommend being 05 minutes before the scheduled time for your pickup)
• It is important: 1.- Once you are in the waiting room to board the plane, let us know that the flight is on time (we continue to monitor the flight).
• 2.- When you arrive at Cancun Airport and are waiting for luggage, please let us know to allow the unit to enter the platform area.
• 3.- Locate the correct exit door, you can ask what is the exit where the Van or Transport Agencies are located.
• 4.- At this point you can place our staff or driver with our logo and/or your name.
• 5. We are grateful to be in charge of getting them to their destination with a quality service, on time and with the responsibility that characterizes us. 6. You can contact us by email and/or WhatsApp in case of any questions. WELCOME to the great OT COROSAN FAMILY.
• 6.You can contact us by WhatsApp if you have any questions. WELCOME to the great OT COROSAN FAMILY.

For a full refund, cancel at least 24 hours before the scheduled departure time.