Smooth and relaxing experience - Even with some rain we had a great time. The meet up location is very central, right next to Rialto bridge, and it is easy to find. There were no lines (we saw some very long ones at other gondola pick ups) and we even took our time taking pictures before the tour started.

Amazing experience - It’s our gondolier, JP was amazing. It truly made our experience very memorable. He sang to us. He also pointed out all the important points of interest. It was really a very lovely experience.

So much fun! - Gorgeous, calm, interesting trip on the Grand Canal & residential side canals. Courteous knowledgeable gondolier. Enjoyed it very much

Hire a one hour gondola at Sunset! - Our group of 12 folks reserved three gondolas for one hour at Sunset! It’s the way to go! Less crowded and cooler! Our gondoliers were a hoot! We made beautiful memories and got some great photographs!

Venice - We had the best ride and gondolier! Venice is amazing! Recommend this excursion. Learned history of Venice which was appreciated.

Short but pleasant experience - We couldn't take a gondola ride for our first trip to Benezia and to celebrate my birthday…romantic!

Interesting but "traffic jams" - It is recommended to do it first and last time. Interesting experience to be but there are too many gondolas even outside of season (beginning of November), as the result gondolas were few time in "traffic jam". Still it is nice experience

Expensive ride, bat service - To find the Gondola Ride Station was difficult, the service at the was terrible, the ride was quite good , but it is too expensive.

Unfortunate tour experience - Unfortunately this was a bad experience for us as the tour operator did not show up. We waited where we were instructed to meet for over 40 minutes in the heat for someone to appear. We had no other option than to cancel our tour and request a refund.

Overbooked, flustered and no information - I booked this ride, based on the positive reviews, in advance of coming to Venice. Finding the place was easy enough (although it was somewhat hidden away behind Piazza San Marco) and we were directed to the checkin office. I was waiting behind two other couples. The owner apparently was handling a large group of tourists, and did not communicate at all with us waiting. At one point, he literally closed the window. He was obviously flustered. The owner provided no information on the what and the how, and we were just left waiting in line. The first couple finally got their QR code (apparently needed for the gondelier to get paid) and he proceeded to close the service window. After we started to make some noise after 40 ( ! ) minutes of waiting, and my booking time coming up fast (I was 45 minutes early), we were finally informed he was overbooked and running over 1.5 hours behind. He pointed to GetYourGuide and TripAdvisor for the mistake. In my mind, if you use these services you should have a working system to manage your bookings. Clearly, he took in more than he could handle. We didn't have the luxury of time, neither did the couple ahead of us. I have requested (and expect) a full refund as this was a complete failure on the gondola company. I advise TripAdvisor to revisit their relationship with this company. Definitely NOT recommended!