Very smooth. Driver met... - Very smooth. Driver met us just as defined in our reservation. Comfortable drive from VCE to the travel plaza in Venice where we meet the water taxi who took us directly to our hotel.

Wonderful, waited up very late for us to arrive on our delayed flight! - We were flying Ryan Air, and our flight was delayed out of London. We called Luxer Venice to tell them and they were so accommodating. We did not get in until 1:20 in the morning, and our driver was still waiting for us. Thank you for making us feel safe and taken care of in a new place! The vehicle we rode in was a beautiful Mercedes van, comfortable and roomy!

Simple, professional, highly recommend - Driver was present and ready to assist us the moment we walked out of baggage claim. The experience was very simple and professional.

Hassle free transportation - Worth every dollar. No worries or complications. Our driver picked us up hassle-free. Met right outside baggage claim and drove us to our private ferry that took us right to stop for our hotel.

Would book again - On time, good communication, friendly and efficient. Comfortable can and boat. Professional. What more could we ask for?

Awesome pick up... - Awesome pick up experience! So friendly and waited for all our flights to arrive. Carried and packed our luggages. Seamless travel experience.

Okay experience - They got us to our hotel. There was a transit strike the day we booked this, so I think it took more time than usual.

Late for Pick Up - Unclear Instructions for Seamless Pick Up - This was our first time using Viator and I wasn't impressed. The instructions provided to me where not very clear as to where we should go to have a seamless Pick up. I ended calling the contact person (3rd Party Company providing the service) and was first informed the driver was inside and had a sign. I went back inside and stay there a few minutes and again, no signage with our name or Viator's name. I called the company back to share this and then she tells me the driver is on his way and asked where we were. I explained we just existed the airport and standing near Entrance 3 which she asked for the number. She said to wait there and the driver would be coming. No driver and at this point it had been about 30 min and close to 45 min from time our plan landed. I called the company back and was told the driver was circling and would be there soon. No driver and another 15 min goes by. My phone rings and noticed it was from a number in Italy so I answered and it was a gentleman speaking Italian. My husband flagged a taxi driver who spoke English and had offered to take us to our destination because he noticed we had been waiting a long time. He translated the call and motioned to the driver where we were located. The driver was INSIDE the airport so not circling around as I was told. I understand that things may be delayed due to traffic but the communication was not very good from the person on the phone who appeared to be telling me things to satisfy me but I don't believe to be true and the driver or the dispatcher not communicating with one another as to where to pick us up because he obviously parked and went inside when we were told to remain outside in front of Entrance 3. I did tip the driver because he really tried to accommodate us once he picked us up. The language barrier was hard but I don't mind since we had Google Translate. Not a fun experience after a 10 hour flight waiting in the hot weather.

Extremely unclear where... - Extremely unclear where to meet. The company needs to address. This is almost every tour was a question as to where to meet the guide.

Poor experience - Poor experience. Driver late poor communication with us and we had no information at airport to advise he was late I am very disappointed. Dropped off with no support as to what direction we had to go next when asked for advice.