When the driver arrives at Urumqi Diwopu International Airport (URC), they will first verify your flight’s arrival time from the Arrival Flight Information Board. They will then proceed to the correct terminal building and wait at the exit where you will emerge. The driver will hold a sign with your name and wait for your arrival. Please follow them to your hotel.

Frequently Asked Questions:

Q: How long will the driver wait for me?

A: The driver will wait until you arrive. If the last passenger from your flight has exited, the driver will inquire with airport staff if anyone remains in the luggage claim area. They will then contact the local travel agent by phone. The driver will only leave the airport after receiving a phone notification from the local travel agent.

Q: What happens if my flight is delayed?

A: Delayed flights will incur an additional charge. Please use the urgent contact number on your voucher to reach the local travel agent as soon as possible.

Q: What happens if my flight is cancelled?

A: Please use the urgent contact number on your voucher to contact the local travel agent as soon as possible. If the driver is already waiting for you at the airport, there will be no refund for a no-show due to flight cancellation.

Q: Will the driver call me from the airport?

A: No, the driver does not speak English. The local travel agent will assist you.

Q: What should I do if I cannot find my driver?

A: Call the local travel agent. The staff will ask you to hand the phone to a nearby Chinese person, as it will be easier for them to determine your exact location. Please wait there. The driver will come to you. Do not move! Please do not go to your hotel on your own.

• One-way airport to hotel transfer by private air-conditioned vehicle
• Meet by friendly professional driver at airport
• Backup support by English speaking company staff during reservation and transfers

• Excess luggage charges (where applicable for assigning an extra vehicle)
• Gratuities

Xinjiang is China’s westernmost province. Even in Urumqi, the capital, arranging a vehicle in advance by phone for airport pickup can be challenging. To bypass the inconvenience of lengthy airport taxi queues, consider this pre-booked Urumqi Airport pickup service. You’ll be greeted and smoothly transported to your hotel. Kindly provide your flight information and hotel name and address to receive a confirmation voucher promptly.

• Please provide customer’s cellphone, flight details and hotel name to receive a confirmation voucher in time. The local travel agent does not accept a booking missing customer’s cellphone number. This cellphone number will be used for urgent help only. Please be sure this cellphone can be used in China.
• Please offer airline details upon reservation.
• No refund for all confirmed booking, including no show caused by delayed or cancelled flights.
• The service hour of this airport pickup and transfer is 24 hours
• Each passenger (aside from infant) can check in with a maximum of 2 pieces of luggage, total dimension not exceeding 158 cm (62 inch), wheels, handles and side pockets included. Each bag should not weigh over 20kg (44 lbs).
• Excessive and over-sized bag as subject to the availability of the storage space of the vehicle, may incurring surcharge.
• This service is not available for Chinese public holidays such as Golden Week from May 1 to May 7, National Day Holidays from Oct 1 to Oct 7, Chinese New Year, Mid-autumn Festival, QingMin Festival, Duanwu Festival.

For a full refund, cancel at least 24 hours before the scheduled departure time.