Great boating experience - Very nice adventure , team with little care and comfortable boat with 2 floors to warm up with hot drinks and guides at the top

Aurora Alert - We lucked out with a great night, but this is a fantastic alternative to the longer bus tours. This was 3.5 hours vs. 6-10. We had done a bus and this was the perfect night before we had to leave tromso. The boat isn’t fancy, but the crew is friendly and the drinks are hot.

Tromsø aurora chase - We were very concerned at the beginning of the chase as there was lots of cloud and it was snowing, but after about two hours the sky cleared and BOOM, some amazing aurora activity. Then as quick as it came, it went. The crew were amazing, continually updating us on what was happening up beyond the clouds, as well as some really good insight into life in Tromsø and above the Artic Circle. There were free warm beverages throughout the trip (tea, coffee and hot chocolate) with some biscuits.. After we saw the lights and were making our way back there was a quiz based on all the information that was given to you throughout the night, so keep listening to win... All in all it was a great chase...

The crew are helpful and... - The crew are helpful and friendly. They speak multiple languages too. Note the meeting point could be different. Check your email before the tour, as the operator would send you the new location map. Ask for the thermal suit. It really helps you to feel warm thus allow you to stay outside longer to enjoy the beautiful scenery and of course the Aurora

Great experience, marvelous Aurora show. - The day we had initially booked this trip for the boat ride got cancelled due to cloudy weather, and we were offered either a refund, a bus or a boat ride on a different day. We choose the boat ride and didn't have issues with rebooking it. Our captain and crew were very friendly and relentless in seeking a good spot for the Aurora. We got very lucky in the last minute and were rewarded with an incredible Aurora show. It exceeded all we were hoping to be able to see. It was brilliant and vivid, so many colours. The boat we were on was a little bit older with a lot of wooden details which to us was very charming, and had free coffee, tea and biscuits onboard which was very nice of the company. Would recommend.

Amazing! - Amazing experience of a lifetime, the crew was super nice and experienced, the boat was welled equipped and the cookies and chocolate were delicious.

Cancelled with good customer service - Actually not a report. The trip was cancelled due to bad weather, so it is more about good customer service. I was contacted via email, SMS and phone calls. Now I look forward to the refund of the payment in a few days.

Dedicated crew made the most of bad weather - Super dedicated boat crew. We were unlucky with the weather (a lot of clouds), but the captain tried to find cloud gaps. Food was also perfectly adequate, cocoa, coffee, tea and biscuits included. Soft drinks and waffles were available for a small price.

No Tour, No Refund, No Communication – Very Disappointing - We booked a Northern Lights boat tour with Polar Adventures (Tromsø) for February 17, 2025. According to the confirmation email, we were supposed to be picked up at the pier between 19:30 and 19:45, with the tour starting at 20:00. We arrived at the correct location well in time, but no staff from Polar Adventures showed up. After walking around the pier and asking other tour guides, no one had any information about our tour. We were never informed of any changes or cancellations. The next day (February 18), we called Polar Adventures and spoke to a staff member named Kenneth, who told us that the boat had already left at 19:15 — before the scheduled meeting time. That was never communicated to us in advance. We immediately sent an email to Kenneth on the same day, requesting a full refund. After receiving no response, we followed up again on February 25 by email to their official booking address ([email protected]). To this day, we have received no reply and no refund. We paid 2,200 NOK for a service that was never delivered, and despite multiple polite attempts to resolve the matter, the company has not responded. This was an extremely frustrating experience, and we cannot recommend Polar Adventures based on how this was handled.

Disappointed - This tour did not start well. First we were given the wrong information about the pick up point. Thankfully we arrived early and there was someone there by chance who could tell us where to go. It was then a 15 min walk to the actual departure place. The boat was old and in need of some TLC. Not a very comfortable journey. We’d been on the Brin Explorers trip earlier that day and compared to that this was a disappointment. The guides were friendly and we did see the northern lights, but for a more comfortable experience I’d recommended a different tour.