Great Way to travel around Tokyo in comfort - Our driver was Koichi san and he was great! He was very friendly and even though technically he only needed to drive us, he provided brief commentary on the passing sights and gave us some historical background. He was very accommodating as we had specific requests for shopping and dropping off. We really appreciated his welcoming attitude and patience. This trip is not cheap, but since I was travelling with my 80 year old mother, being chauffeured in an A/C car was worth the money during August to beat the heat. His English was heavily accented, but still understandable. The car was immaculate and a pleasure to ride in.

Excellent Tour! 👏... - Excellent Tour! 👏 Fabulous Gentleman! 🏆 Please do not hesitate booking this driver! 💫 We would Highly Recommend!!☘️

A day in Tokyo - Masa was a phenomenal guide. He took us to all the sites we agreed to in Tokyo and provided great insight and history. In addition was very efficient in mapping the day, travel via subway, right places to enter/exit and best locations for pictures. Highly recommend Masa. Thank you!

Memorable day thanks to Kim - Kim was so friendly, informative and nothing was too much trouble for him so make us happy. WE loved his attitude and feel very happy to recommend Kim to anyone who is visiting Tokyo. Thank you Kim for a wonderful day.

First class way to see Tokyo - Mr. Kim is a wonderful person. Worked with us on a personalized itinerary and made sure we saw everything om our list. Knew a lot of fa to about each location. As luck would have it also had one volunteer guide to accompany us. Between the two of them we had a great day. Best way to see Toyko.

Cheerful Driver made our day! - We enjoyed our driver. He was very cheerful and though we were not not looking for a guide, he took his time to point out things as we drove. As long as you have your plan for the day and may need someone to help navigate and translate, this is a great option.

Enjoyable day - We had an enjoyable day. Although there was some issues communicating due to the driver’s English. He took us various places, but some required a lot of walking which was difficult for my husband, but not the driver’s fault. He ended up charging us for parking fees and tolls, but we were reimbursed by Viator.

Lacking - There was no communication beforehand from the driver. Only thing we had was a generic confirmation email with the driver’s name and number and it said he will contact us before the tour but that was not the case. No email, no text, no phone call regarding basics like where to meet at the hotel, commutation was totally lacking. He showed up more than 10 min late, he didn’t pick up the phone when we were trying to meet up. It was kind of disappointing because people are usually very punctual in Japan. I tried calling the driver and also the Japanese tour office but it was very difficult to make international calls on my out of country cell phone. When we finally got in the van he told us that the tour was up to us. Since there were attractions listed on the tour description and there was no prior communication, I was under the impression that we get to go to all of them or the guide has a basic plan for the day. Kind of hard to come up with a 6 hour tour plan on a whim, i wish I would’ve known that we were supposed to come up with our own tour plan. Once the tour started and we agreed where to go for the day it was fine, but definitely was a very unpleasant start to the day which could’ve been avoided with a basic communication. For what we paid and for what it was, I don’t think I would do it again. Hate stressing out when on vacation. It’s so easy to catch a cab anywhere near major attractions in Tokyo. I would just come up with my own plans which I had to do anyways and take a cab each time, it would’ve cost less than half of what we paid for this tour…

“English Speaking” Barely - Viator specified English Speaking Driver/guide which we did not get. Our private tour driver/guide in Tokyo barely spoke English. He was a very nice & helpful older gentleman but spoke very limited English. It was a struggle trying to communicate with each other. We had to use Google translate often. Needless to say, the private tour was a silent tour. We had to tell him via Google map where we wanted to go vs any suggested sites as per Viator‘s site description. A pricey private tour without satisfaction here. The only saving grace was that he was a nice man who really wanted to provide a good experience without success! Viator should offer us a deep discount!!!

Not a great experience - The driver's English was not very good and he was often difficult to understand. His driving was excellent. Without being invited, he ended up joining us for lunch and was trying to persuade us to eat at a sushi restaurant that he really wanted to go to and just assumed we would pay for his lunch. We actually bailed early so we can spend time on our own without feeling rushed.