Upon arrival at Suzhou Guangfu Airport (SZV), the driver will first verify your flight’s arrival time from the Arrival Flight Information Board. He will then proceed to the correct terminal building and wait at the exit where you will emerge, holding a sign with your name. He will eventually escort you to your hotel.

Frequently Asked Questions:

Q: How long will the driver wait for me?

A: If your flight arrives on time, the driver will wait until you appear.

Q: Will the driver leave the airport if I do not show up?

A: The driver will request airport staff to check if anyone from the same flight remains in the luggage claim area. He will then contact the local travel agent and will only leave the airport after receiving approval from the travel agent.

Q: When should I call after arrival?

A: If you notice that all other passengers from your flight have left the luggage claim area but your luggage has not arrived, please contact the local travel agent immediately and request the driver to wait for you.

Q: What should I do if I cannot find my driver?

A: Contact the local travel agent. The staff will first determine your exact location. They may ask you to hand the phone to a nearby Chinese person to quickly ascertain your location. The driver will then come to you. No refund is available if you take a taxi.

Q: What happens if my flight is delayed?

A: An additional charge will need to be paid in cash to the driver. Please inform the local travel agent as soon as you know the flight is delayed, and again after boarding the plane. The driver awaits instructions on whether to wait for you. It will be too late if you call after a late arrival.

Q: What happens if my flight is cancelled?

A: Please inform the local travel agent. It is courteous to allow the driver to leave.

Q: Will the driver call me from the airport?

A: No, the driver does not speak English.

Q: Will you take me to my hotel?

A: This pickup service is for hotels in downtown Suzhou only, which includes the districts of Gusu, Xiangcheng, and Wuzhong. Hotels in other districts, referred to as Outskirts Suzhou, will incur an additional charge. Please verify if your hotel is in downtown Suzhou before booking.

If your hotel is in Outskirts Suzhou, the local travel agent will advise the additional cost.

• Plan A: If the local travel agent receives your approval of the additional cost in time, the booking will be confirmed.
• Plan B: If approval is not received within 24 hours, the booking will be automatically cancelled and a refund will be arranged.

• One-way airport to hotel transfer by private air-conditioned vehicle
• Meet by friendly professional driver at airport
• Backup support by English speaking company staff during reservation and transfers

• Excess luggage charges (where applicable for assigning an extra vehicle)
• Gratuities

Suzhou Guangfu Airport (SZV) is situated 43 km northeast of Suzhou. As there is no taxi call center in Suzhou, arranging an airport pickup by phone in advance can be challenging. To bypass the inconvenience of lengthy airport taxi queues, consider this convenient pre-booking Suzhou Airport pickup service. The driver will be waiting at the exit with a sign displaying your name and will ensure a smooth journey to your hotel. Please provide your flight details along with the hotel name and address to receive a confirmation voucher promptly.

• Please provide customer’s cellphone, flight details and hotel name to receive a confirmation voucher in time. The local travel agent does not accept a booking missing customer’s cellphone number. This cellphone number will be used for urgent help only. Please be sure this cellphone can be used in China.
• No refund for all confirmed booking, including no show caused by delayed or cancelled flights.
• The service hour of this airport pickup and transfer is from 07:00 to 23:00.
• Each passenger (aside from infant) can check in with a maximum of 2 pieces of luggage, total dimension not exceeding 158 cm (62 inch), wheels, handles and side pockets included. Each bag should not weigh over 20kg (44 lbs).
• Excessive and over-sized bag as subject to the availability of the storage space of the vehicle, may incurring surcharge.
• Service hour for airport pickup is 24 hours
• You need approval from the local tour supplier for pickup before 07:00 or after 23:00. Kindly remind extra hour will be charged additionally according to Labor Law.
• For flight late arrival, extra hour will be charged. Usually you will be advised to pay in cash as tipping to your driver.

For a full refund, cancel at least 24 hours before the scheduled departure time.