Our guise Elina, contacted our hotel... - <p>Our guise Elina, contacted our hotel the day before our tour to make contact. She arrived slightly before our allocated time. We wanted to see the obvious attractions, The Bund, Yu gardens, Jade Buddha temple and all these were wonderful. Elina was a friendly and informative guide who was willing to take us where we wanted to go. We went over to Pudong and drove around the financial district trying to get the best photo shots. Our driver attempted a number of times to let us out to take photos but unfortunately traffic inspectors kept waving him on. We decided to have lunch at Xintiandi which offered a great selection of eateries and we chose a great Gastro pub for lunch. We did visit a silk factory and actually found it informative...those silk quilts look amazing. The 6 of us in our group had a great day.</p>

Michael was a very knowledgeable and... - <p>Michael was a very knowledgeable and pleasant tour guide. Highly recommended.</p>

A great way to see what we wanted... - <p>A great way to see what we wanted and having a guide that knows how to get around the city worked for us. We were able to cover a lot of attractions in a very full day. Being able to customize the tour is the way to go with a lot more flexibility instead of going on a set tour that only hits the tourist attractions they want you to see.</p>

Our guide, Frank, was very... - <p>Our guide, Frank, was very knowledgeable,friendly and helpful. He introduced us to so many new areas and sights in a city we have visited many times. We would highly recommend Frank and an independent tour of the city.</p>

Very friendly guide Leo, spoke... - <p>Very friendly guide Leo, spoke English well and was more than happy to <br/> make sure we saw everything on our must see list. would recommend <br/> this tour to other travellers.</p>

Four of us had a great day with Fran... - <p>Four of us had a great day with Fran who was so knowledgeable, helpful and flexible about what we wanted to see. We spent a great time at the French Concession; the Shanghai Art Museum; a great restaurant and lunch; and a few other stops of our choice. We could not have had a better guide who is an excellent translator, coach and companion for seeing Shanghai.</p>

Our guide was very pleasant and... - <p>Our guide was very pleasant and flexible, trying to address our interests. We wish we had more un-prompted information about the culture, history, architecture.</p>

Logistics and guide content was good... - <p>Logistics and guide content was good except we have an issue with honesty. We have a 5 year old child in the party who is less than 1.2 m tall. The guide told us that we need to purchase a full price ticket even for him. We have a person in the party who reads Chinese and told her that the posted ticket information says the child is free. Only then we were able to not have to pay for the child.</p>

Guide had a weak voice, hard to... - <p>Guide had a weak voice, hard to hear. Did not go or do what we wanted. More of a rote memory answers with some bad information.</p>

We booked this tour as we've used... - <p>We booked this tour as we've used Viator tours in the past, and have always been very satisfied, however this time around, that wasn't our experience. </p> <p>Our guide Tom spoke very good English, but offered very little commentary about life in Shanghai, other than a proscribed script delivered in a rather wooden fashion. The guide seemed more interested in checking his phone and shunting us from one destination to the next.</p> <p>The visits to the Temple and garden were both lovely, but certainly these parts of the tour felt rushed there was limited time to stop, take in the beautiful surroundings and have photos taken.</p> <p>The visit to the Silk factory was interesting, but the prices were obviously inflated, and there was pressure to buy. Our guide seemed offended when we told him we weren't interested in visiting the Pearl factory. We have been to these places before and were not interested in another visit. We had to ask several times for recommendations for shopping as we were keen on doing some bartering at a local market and it was our expectation from what we had read on the website that our guide might be able to assist us with bargaining, however this was not the case, and instead we were dropped off at the shopping market. Having said that, the place was great and we were spoilt for choice.</p> <p>We had booked a whole day tour, but by lunchtime, we'd had enough, and when after only a couple of hours, the guide asked us to sign a paper acknowledging we'd received the goods we'd ordered, we did so, and we decided we'd be better off doing our own thing...</p> <p>We had to find our own way back to the hotel.</p> <p>I would not recommend this tour.</p>