Super easy to find a bus... - Super easy to find a bus and get to and from the airport. We got a ride from our hotel to the cruise terminal. When we left the ship to go to the airport the bus was there on time waiting. Thank you

Best driver and right on time. - The driver was right on time, identified herself, and was very friendly. She was an excellent driver and got us to the ship in good time. She was an excellent representative of this company.

Very convenient with a... - Very convenient with a polite and helpful driver. Departed ahead of schedule due to readiness of all passengers.

Cruise shuttle transfer - We had the best transfer experience with Tammy as our shuttle driver, she was very punctual and pointed out interesting places on our transfer to the ship. Would highly recommend this shuttle company.

Outstanding - The Driver was outstanding. The bus ride was great. We will use the services again. Was a great experience.

We have used Seattle Express for many years when we traveled to/from Seattle and have enjoyed their service. We hope th - We only rated four stars due to the bit of confusion from Seattle Express and Trax combining together into one company. We actually used Seattle Express both ways to/from Seattle-Tac airport and Pier 91. Drivers were courteous, efficient and knowledgeable. Shuttles were clean and maintained. Shuttles were on time at hotel but departing from Pier 91 was close to a three quarter hour long wait period.

Longer than expected - Misleading. 11:15 AM reservation did not actually leave area till 45 minutes later due to multiple slow hotel pickups. Suggest if arrival time is important pick an earlier pickup time. We made it okay but stressful. Not the case in previous trips.

Not as shown - Bus was very late. Not a small bus a full size with many stops before it reached the pier. Lateness made us miss our planned lunch

Crappy crappy service - Very disappointed our transport did not arrive as scheduled we had ZERO communication from Viator. I was forced to have to check on status. It was not until 5 hours later I received a.call and I they said when I told them we made other arrangements was Oops our mistake!

Not what you think - Don't book they arrived late, my money is just as important. , I pay for a service and expect to get what I paid for, and I didn't.