Afternoon visit of historic Savanah, GA - We were picked up at our B&B, The Catherine Ward House by a van operated by Old Town Trolley and brought to the visitor center which saved us from walking to get to first trolley stop. We had a great driver on our trolley ride throughout Savanah who was very funny and knowledgeable about the history of the city. There are 15 stops that the trolley covers in about 90 minutes with narration of homes, squares, and people regarding the history of the city. I would highly recommend this trolley as a great way to see the historic sections of Savanah.

Big Rob was our conductor... - Big Rob was our conductor and he was amazing. He was very knowledgeable. It rained our entire ride and he would check on us at every stop to make sure everyone was okay.

It's a lot of fun, and... - It's a lot of fun, and educational as well. We thought Big Robert was great guide, but Pops stole the show! We dealt with rain later in the day but Pops helped us make the best of things and we still had a great day!

Tour bus - Great way to see the city. Guide was funny and informative. Hop on/hop off feature was a extra feature that was much appreciated.

Tylor our tour driver was... - Tylor our tour driver was excellent. Really enjoyed the tour. Found it difficult to find trolley stops after we hopped off. Suggest adding exact addresses for trolley stop locations on your maps.

Terrible! - No inclement weather policy or response. If the weather turns bad this company has nothing in place to keep you safe or to refund your money despite not being able to provide any of what it promises or advertises. We bought tickets early in the day and planned to use it as suggested as hop on, hop off throughout the city to view different points of interest. We had brunch first and headed over to the first stop on the tour. While waiting in line to board the weather started shifting. It became cloudier and we started to have some light sprinkles of rain. As soon as we hopped on a light rain shower began, we felt lucky to get on but noticed people were left waiting in line where there was no covering from the rain. At first we were able to lower the plastic coverings over the windows and the rain was light enough that we could still see through the windows. So we figured we would just experience the tour with some rain and that seemed fine. But then we realized there was no ventilation and everything began to get cloudy including the drivers windows. She had to use a towel to wipe off the condensation every couple of minutes. The rain shower quickly turned into a storm with thunder and lightning which we experienced more than 5 times within 100 feet of the trolley, and then the streets started flooding. 30 mins into the ride people were getting anxious about the lightning strikes and the driver’s ability to drive safely through the storm with her limited visibility. The trolley was full, so when we stopped at designated points people tried to get on but the driver had to tell them they couldn’t get on even though they were soaking wet. The driver tried to keep her composure and give her tour speech as she was driving but it was hard for her to focus on that and driving safely through that terrible weather. Then we got stuck on a side street in about a foot and a half of water and had to wait there for about 25 minutes for another employee to arrive and for the rain to go down to help our driver back out of the street. As we moved on from there a passenger asked about a scheduled stop where she left her car and the driver announced that stop had been missed to which this person realized they would either have to get off and walk in the rain or stay on the trolley for another hour to circle back around to her car. The rain finally calmed down an hour into the drive and we had only made it to stop 4 so we recognized we needed to get off at this point because it was either stay on this trolley and continue with this terrible experience and risk the rain restarting or just take a walk back to our cars. We understand no one controls the weather but this company can do a much better job of controlling their schedule when rainstorms and specifically thunderstorms are in the forecast. They should not have allowed us to buy tickets or board the trolley in this kind of weather or at the very least have a policy to stop and reroute the tour to a safe and covered area until the bad weather passes. Lastly customer service was awful as well. I called them in the middle of the ride and I asked about refund options and was told this was very unlikely to happen but I could submit an online request, which I did and never received a response to. I also expressed our concerns about the safety of our driver and from the lightning strikes and she said “yeah it’s raining here too”. No empathy or respect for the legitimate concern of the passengers safety. Terrible experience!

Don’t waste your time on Old Trolley Tours! - This was the biggest waste of time and money!!! They oversell their tickets - do NOT think of “hopping off” because you will have to wait for several trolleys before one comes by with any space to “hop on”. We waited 40 minutes to get on the initial trolley and then we had to listen to the driver tell everyone at each stop that they would have to wait for at least 2 trolleys after ours before they would be able to get on. The girl at the ticket counter kept telling us the initial trolley would be “5 minutes” - it was 40. It didn’t help that she wasn’t pleasant. Attitudes all around from these employees. The stops included visitor centers and gift shops! Totally NOT worth it!

Unorganized Chaos - They have no problem selling tickets, but don’t care if you wait an hour to find a seat in a bus. Kept promising an empty bus was coming to take the 30 people waiting. And it never came. Use a different company.

Overbooked - All the buses are full you need to wait two or three or four buses before you can get on. No prior notice.

Sign up at the trolly - Difficult to get tickets, paid more than we should've. Makes you signed up for the app, charges more for that.