Dec 3, 2024
Go on the Hop on Hop off bus to see the main attractions of San Francisco - We came to San Francisco for three nights and went on the hop on and off bus. We found it to be one of the best experiences as our driver Willie was knowledgeable and entertaining. We took some amazing photos and it definitely was one of our highlights of the trip.
Review provided by Tripadvisor
Oct 20, 2024
Great tour, highly recommend - This was a great way to see the city and the Golden Gate Bridge. Unfortunately we weren't able to take advantage of the hop-on hop-off option due to time constraints but it was an affordable way to see so many amazing sights. We sat on the upper deck which is the way to go. The staff was very friendly, knowledgeable and helpful. As a side note, one of the perks was that in their boarding information station they had a restroom that they allowed guests to use; unexpected but very much appreciated.
Review provided by Tripadvisor
Oct 15, 2024
Everything was good except the coldness - The only thing it was so cold. Everything else was good. Seen a lot and received a lot of information.
Review provided by Viator
Jan 6, 2025
Amazing workers at the... - Amazing workers at the bus. And very bad customer service, they extra charged me one day and didn’t want reembolses me back. The lady was so bossy at the phone.
Review provided by Viator
Oct 12, 2024
Very poor communication when problem occurred. - The trip went off the wire when we were left standing at the Ghirardelli stop. We called and were told we could want back to fisherman’s wharf or wait on the 3:10 bus which finally showed up at 3:29. We tried to contact the company again but after calling 10 times they would not answer. We ended up not being able to get off at Golden Gate Park due to time restraints. They finally did respond d to my message and told me the blue angels being there caused delays. We would have possibly made other arrangements had we known this would be the case. No amount of refund was offered just an excuse for why they were late. No excuse given for being left standing at a designated stop as it rolled by Big bus tour may be better option
Review provided by Viator
Oct 5, 2024
Choose a Different Bus Tour - The buses are dated and are not equipped with headphones. At times it was difficult to hear the tour operator. The tour operator also used profanity which was offensive and unprofessional.
Review provided by Viator
Jan 3, 2025
Complete rip off, never again - We bought tickets for the “deluxe” tour on the morning of 28th December from a rep in union square. After we paid the $120 for two of us a rep from another company came over and mentioned his buses run till later, the original rep then told us he would give us the next day free. We got on the bus, bit concerned as it was hardly in great condition, also the rep couldnt give us a receipt, we would have to get one at stop seven from his boss. Alarm bells were ringing. After half hour of sitting on a mostly empty bus we set off, in the time we were waiting three big bus company buses left. At bus stop 7 we all had to disembark into another bus. The driver/guide willy was the only good thing about this tour. We went round every stop to see where we would like to get off later, got out at union square to pop back to the hotel and went straight back to get on another bus to get off at pier 39. We waited a full hour, no rep to be seen, the big bus reps were helpful pointing us in the direction of this companies supervisor but she was useless, told us there was a bus on the way and seemed to find the situation amusing. We finally got to pier 39 and waited at the bus pick up at 3.45 for a whole hour, no bus. They told us the buses run till 6. We ended paying for an uber back to our hotel. AVOID THIS COMPANY AT ALL COSTS! I have never written a negative review in my life, i am not a karen, I am a busy person. However, when you are over 5000 miles away from home and pay a company to transport you around a completely alien city you expect to be able to rely on it and i would not like others to be ripped off and stuck like we were. If you are in union square looking at a hop on, hop off tour avoid this company at all costs, go for the Big Bus tour. This company is dishonest, unreliable and shambolic.
Review provided by Tripadvisor
Nov 30, 2024
Only given credit for one day instead of two - We purchased two day passes and was only able to use them for one day. On the first day we got on the bus at the Union Park stop. The bus was very run down and didn’t have any logos to state we were on the right bus. Once we were on the bus no one scanned our tickets. We went straight to Fisherman’s Warf and never saw any of the stops in the middle. The bus driver said it was a connecting bus but we weren’t told this information when we got on. After a long day at the warf we decided to go back to the hotel. When we went to use it the next day, our tickets disappeared from our phone and Viator stated that it was complete. We requested a refund so we shall see if we get any money back. DO NOT USE THIS COMPANY.
Review provided by Viator
Nov 14, 2024
Escape from this company - I bought a 2-day tour for $65 with the hop-on hop-off bus company “San Francisco Deluxe.” They informed me that a bus would pass by the stops every 30 minutes! We waited 1 hour and 10 minutes in the cold, and no one showed up! I called the company, sent an email, and the manager hung up on me! I went to the ticket sales location, and the receptionist, along with the driver, was super rude and told me I had to call the manager. I said I would report them to the local authorities, and they laughed in my face! Avoid this company—they don’t answer the phone and are not honest! It’s a real scam, to put it mildly!
Review provided by Tripadvisor
Oct 10, 2024
I would never ever recommend using this company or the hop on hop off bus - we were thinking about a future visit to San Francisco looking at some options. Our grandson accidentally booked this tour at a rate of $260. When we found out within 15 minutes we tried to get a hold of Viator and asked for a refund. we tried to call their phone number. No one would answer and we only were able to leave a message. We also tried to reach them by email. hours later the only reply we got was a refusal to return our money. I highly recommend never using this company or the hop on hop off bus, since we were never in San Francisco or had intentions are using their bus, we thought it was only right that they give us our money back
Review provided by Viator
