Tickets were received on... - Tickets were received on Whatsapp about 1 hour before departure. There was a transfer included to the station from our hotels. The communication via Whatsappp was really good. I would recommend this service.

Excellent service from the agency - Someone from the travel agency contacted me the night before and morning of to offer tours in Samarkand, give me my tickets and directions on where to meet the train. Timely and attentive.

Fast train Uzbekistan - Everything as written, spotless train and impeccable service. Convenient for traveling in Uzbekistan

Good - Relax, easy, worth of money, peace of mind, on time, comfortable, need some knowledge, gi with the flow

All worked very well,... - All worked very well, finally. Only what caused a bit concern was that the voucher arrived only one day before the trip (as the trains are often fully booked I made my reservation more than week before). As a first timer in booking tickets via Viator I was a bit unsure whether the ticket would be delivered or not. It also surprised that I got only voucher, not the ticket. However, after whatsapp information I learned day before that the ticket would be delivered to my hotel and the guy was there exactly as promised. He also instructed me very carefully about the procedures at the railway station. All good :-)

Poor customer service - They did not respond to messages where he asked about ticket delivery at the hotel. Poor attention from helplines. They sent tickets the same day.

Good trip, but lack of communication - The trip went well, but the lack of clarity, no details and no communication made me think I was going to get scammed. Viator contacted me quick, but the organizer’s phone number was not responding. Only until the day before the departure he got in contact and shared his whatsapp, and even then it took some time for him to be honest and tell me that they had to re-book my tickets. I would book directly through Afrosyob website if I had to do it again.

Spam - Dear Viator I had used Viator as a tour and tickets since 20 years ago, I always satisfied. But this time, I was disappointed. I booked Afrosiyob high speed train tickets - Guaranteed pass Tashkent - Samarkand Thu, Apr 30, 2026. 07.30 AM. The operator said that they will send my tickets to my apartment. I had contacted the operator so many times and said they will send the tickets. But It didn't happen, until 1 hour before departured they sent e ticket by wa.The payment had been done since I booked the tickets. So I read the reviews customers, there was so many people who was disappointed and didn't get their tickets. I think you should take down that operator. It's very make us stressful. We changed our plan to "plan B", we had to make any decision, because if not all the trip will be changed. I had booked a minivan to Samarkhan, and finally we had to cancel at the last minutes, and we had to pay some money because that cancelation. Thank you very much

Buyer Beware - This is a very stressful purchase experience. - Avoid GoToUzbekistan at all costs. I booked guaranteed high-speed train tickets from Bukhara to Samarkand and Samarkand to Tashkent through Viator, and this was without question the most stressful experience of our entire trip. Several days before our scheduled travel date Monday, March 30, I still had not received any ticket information. I contacted GoToUzbekistan multiple times through Viator and was repeatedly told they would “send it soon” and that they were “working on it.” This turned into frustrating back-and-forth messages on WhatsApp and phone calls, with the same promise: “we will send soon.” To make matters even more confusing, the day before our Bukhara to Samarkand journey, they sent us our Samarkand to Tashkent high-speed train tickets for Thursday, April 2, yet still failed to send the tickets we actually needed first. At that point, I assumed the Bukhara to Samarkand tickets would follow shortly. They never did. At 6am Monday, March 30, we still had nothing. At 9am, they messaged saying "Its 15:02 train. We will send you soon". Then another message "We will send you by WhatsApp soon". Even Viator attempted to contact them and was unable to reach anyone. By around 10:00 AM, we were extremely worried. Our hotel even tried calling GoToUzbekistan on our behalf, only to find the line was going to a “not in service" message. We had to be in Samarkand by 5:30 PM that day, and the train was due to depart Bukhara at 3:00 PM. The main reason we booked the high-speed train was because it was supposed to be a 2-hour journey. By noon, we still had no tickets, and with a 30-minute drive to the station from the hotel, we could no longer afford to wait around to see if the tickets would show up. So risky. So we had no choice but to pay extra out of pocket and have the hotel urgently arrange a taxi so we could get to Samarkand ON TIME. What should have been a 2-hour high-speed train journey turned into a 5-hour car drive from Bukhara to Samarkand. Advertising “guaranteed” train passes and then completely failing to provide them, while ignoring customers on the day of travel, is unacceptable and highly misleading. This caused unnecessary stress, additional expense, and seriously disrupted our trip. I would strongly caution anyone considering booking with this company. Based on our experience, they were unreliable, unresponsive, and failed to provide the service they sold. Frankly, Viator should not be doing business with a company that already has so many negative reviews. I regret not reading them beforehand. Viator also failed to make the situation right — despite the circumstances, they refused to arrange or reimburse the taxi we were forced to pay for because of THEIR supplier’s failure. What kind of service is this when customers do not receive tickets at least 24 hours before travel? Nowhere did it say that we might have to wait until the very last minute. I don't understand how we got our Samarkand to Tashkent tickets early but not the ones we needed from Bukhara to Samarkand. Based on how this was handled, it gave the impression that the tickets may not have actually been secured despite being advertised as “guaranteed.” Also, how unprofessional to send tickets via whatsapp last minute on the day of travel, what if there are wifi issues? What if the passenger doesn't have connectivity? Unbelievable. Disgusting service from both the local operator GoToUzbekistan and Viator.

Buyer Beware - This service is a scam - Avoid the tour agency GoToUzbekistan at all costs. If there was a negative star option, I would give it that. I booked "guaranteed high-speed train tickets" from Bukhara to Samarkand and Samarkand to Tashkent through Viator, and this was without question the most stressful experience of our entire trip. Several days before our scheduled travel date (Monday, March 30), I still had not received any ticket information. I contacted GoToUzbekistan multiple times through Viator and was repeatedly told they would “send it soon” and that they were “working on it.” This turned into frustrating back-and-forth messages on WhatsApp and phone calls, with the same repeated "we will send soon". To make matters even more confusing, the day before our Bukhara to Samarkand journey, they sent us our Samarkand to Tashkent high-speed train tickets for Thursday, April 2, yet still failed to send the tickets we actually needed first. At that point, I assumed the Bukhara to Samarkand tickets would follow shortly. They never did. At 6am on Monday, March 30, we still had nothing, I whatsapp messaged the provider who said "the train wouldn't leave until 3pm and that would send us the tickets soon". At 9am they stopped answering their phone entirely — no response, no update, no support. Even Viator attempted to contact them and was unable to reach anyone. By around 10am, we were extremely worried. Our hotel even tried calling GoToUzbekistan on our behalf, only to find the line was going to a "not in service” message. We had to be in Samarkand by 5:30pm that day, and the train was due to depart Bukhara at 3pm. The main reason we booked the high-speed train was because it was supposed to be a 2-hour journey. By noon, we still had no tickets, and with a 30-minute drive from the hotel to the train station, we could no longer afford to wait around to see if the tickets would show up. At that point, we had no choice but to pay extra out of pocket and have the hotel urgently arrange a taxi so we could get to Samarkand. What should have been a 2-hour high-speed train journey turned into a 5-hour car drive from Bukhara to Samarkand. Advertising “guaranteed” train passes and then completely failing to provide them, while ignoring customers on the day of travel, is unacceptable and highly misleading. This caused unnecessary stress, additional expense, and seriously disrupted our trip. I would strongly caution anyone considering booking with Viator and with this company. Based on our experience, they were unreliable, unresponsive, and failed to provide the service they sold. Frankly, Viator should not be doing business with a company that already has so many negative reviews. I regret not reading them beforehand. Viator also failed to make the situation right — despite the circumstances, they refused to arrange or reimburse the taxi we were forced to pay for because of their supplier’s failure. What kind of service is this when customers do not receive tickets at least 24 hours before travel? Nowhere when I purchased the tickets with Viator did it say that we might have to wait until the very last minute in order to receive them. Based on how this was handled, it gave the impression that the tickets may not have actually been secured despite being advertised as “guaranteed.” Unbelievable. Disgusting service from both the operator and Viator.