Extremely satsfied - Excelent service. Individual and flexible. I have received my train tickets in advance and with a personal care. I am very satisfied.

Excellent service - Excellent service in getting high speed train tickets between Tashkent and Samarkand as well as Samarkand to Bukhara, Uzbekistan. Responded quickly to be question.

Excellent service, it... - Excellent service, it will be even better to select seats at the reservation process. A bit stressing to receive ticket by email around 1h before traveling

Booking the high speed train from Samarkand to Tashkent. - The evening train journey from Samarkand to Tashkent was good. In Bussiness Class the seating was comfortable with plenty of leg room and storage space for luggage. Obtaining the tickets was an issue, you need to contact GOTOUZBEKISTAN (the agent who delivers the tickets to your hotel) with your passport details and those travelling with you, as I found this was not possible when making the booking with Tripadvisor. Tickets are delivered to your hotel one to three days, before your train journey, which I found a bit concerning and involved me texting and phoning the agent to chase up the tickets. I have no complaints about Ibreham at GOTOUZBEKISTAN, who acted well, but clearer information from time of booking could be better.

Train tickets for good trip - Great train with wonderful lunch incluided. Only negative part is that you have to wait until morning of your trip to collect tickets ,and while we have been not prepared for it ,it was annoying. And Uzbek company works very slow to lower stress occured. Overall , I will repeat same .

NICE EXPERIENCE - The train looks beautiful, I travelled and avail this train from Tashkent to Bukhara then Samarkand to Tashkent, comfortable train with good speed, it was comfortable train and provided with small snacks and water bottle, I reach Tashkent to Bukhara 630 Kms in 4.5 hrs but feel less comfortable with Air-condition, over all it was good memorable journey.

Return Tashkent-Samarkand - Booked a return Afrosiyob ticket for Tashkent-Samarkand. The outbound e-ticket was sent me to the day before travelling, however I was disappointed to not receive the return ticket. Despite this being advertised as a "guaranteed" service, at the very last minute I was told that no Afrosiyob tickets were available. However they were helpful enough to arrange a regular Sharq train ticket for later that night, and by means of amapology to organise a free taxi pickup at Tashkent station

I have bought a ticket through the site but qhen i went ti the train station i didn't find reserved seats. - Eventhough the reservation is confirmed There were no reservation found. So, i had to buy a new ticket.

Beware; too much hassle - At midnight 6 hours before the train, I had to call, use WhatsApp, and Gmail as well to contact the ticket vendor. They had not provided the ticket after the credit card made payment, or the day before travel, or even within 12 hours of the train departure. Only when pressed, they got the ticket to me as “guaranteed” and also sent a taxi to take me to Tashkent train station; I did not even know which train station we were leaving from. By 3pm, I was contacting the ticket vendor because I had not seen the ticket and the train ride back was at 4:40. The vendor gave many excuses and said the 440 train was delayed until five. Then when I followed up again, he asked whether I would I take the 540 train because the UNESCO convention was here. His story kept changing. I said I’d prefer the 440 original schedule. Next he said am I OK with the 540 and I said no. He said only the 540 is available also I demanded a discount. He ultimately sent me the 540 and said it was “business class." When I asked what that means and whether I get food, he said you get everything. In fact, other than the VIP sign on the door. There was nothing else no amenities, food, or drinks that came with the “business class.“ Customer members need to be aware of this ticket vendor. It should not take this many emails, text, calls, WhatsApp messages for ticket they would end up producing anyway.

Horrible travel agency!! - Never book with the travel agent: GOTOUZBEKISTAN They are unprofessional and rude. We booked and paid for our tickets, a day prior to our trip we were not given the passes and upon enquiring the travel agent response was "sit back and relax" ; "can you be patient or not". When pushed to cancel the trip, the agent had the nerve to be racists!!