Unique, friendly, would recommend - We only saw very very faint lights due to the cloud. But still had a great night with our guide Alex, who told us lots about the history of Rovaniemi and took us to some beautiful parts of the city. We even had a fire with warm juice and marshmallows to finish off the evening. Beauty of the tour being in a car was we were not stuck to one location on our hunt for a less cloudy spot,

Definitely not worth the money. - We booked an Aurora Borealis hunt with Access Lapland, intending to use snowmobiles. Unfortunately, we were informed that the snowmobiles were not operational due to the cold weather, and the tour couldn't proceed as planned. Seeking alternatives, we discussed options at the office and were offered a car tour for that night instead. We also inquired about rescheduling the snowmobile tour for the following day, and initially, we were offered it at a 50% discount due to the inconvenience. However, when we sought clarification on the discount, we were informed that it was not applicable, and instead, we would have to pay an additional €37 per person. This reversal left us feeling confused and dissatisfied. Despite this setback, we opted for the car tour that evening. Unfortunately, the tour proved lackluster, with minimal engagement from the guide and no sightings of the Aurora Borealis. We felt it was not worth the expense, especially considering we could have had a similar experience at a lower cost by bus. After leaving the Access Lapland office, we discovered that other snowmobiling tour companies were still operating that night, raising questions about the quality of Access Lapland's equipment or operations. Despite the inconvenience caused by the malfunctioning snowmobiles, Access Lapland did not offer any compensation or alternative solutions. The inconsistency in the discount offered added to our frustration. When we contacted the office the next morning to discuss the snowmobile tour, we expressed our willingness to proceed if we could avail the initially offered 50% discount. However, this request was denied, prompting us to cancel the tour due to our disappointing experience the previous evening and the inconsistency in Access Lapland's offers. Overall, our experience with Access Lapland fell short of expectations, both in terms of service and value for money. We caution others to be wary when considering booking with this company, as our experience was marred by inconvenience and dissatisfaction without any meaningful resolution or compensation offered.