What a way to experience the GBR - Was a great experience and well worth the trip. Staff was nice and definitely took care of us. I will definitely do it again

Amazing experience!! - Absolutely amazing experience! Such a beautiful reef with so much amazing life and things to see and explore! The boat we stayed on was great with way better rooms than expected!😄 Food was great, you didn’t feel like you had to kill time in between dives. And most importantly the staff and crew was amazing! So kind and fun to be around and always felt in safe hands🌟 Especially a big thanks to Andi too!🥳 She was so fun to be around and made me feel very welcomed! And showed me many things under water that I haven’t seen before! Can only recommend going on this trip!☀️

2 days 1 night Great Barrier Reef Tour - Great tour to see the Great Barrier Reef, even if you’re just snorkelling! Staff was very professional and super nice. Everything was organized really well.

A must do if Scuba Diving in Cairns - Divers Den Live Aboard - We had an amazing time with Divers Den on a 3 day - 2 night live aboard excursion. A big call out to a few of our favourite staff members … Lilly & Archie for the great refresher course and Danny and Tom who we enjoyed our best dives with! As a very novice diver the entire staff took great care but they were exceptional and spent time to ensure we had a great experience. Food and accommodations were good but the diving and views above and below water were magical 💙🤿

Amazing! - Loved this trip! Michelle was great! We had a great time and saw many reefs that were full of color and animals! The room was nice too.

Active snorkel , great location - Staff is excellent, friendly and very patient and helpful. Food was excellent , schedule is very tiresome but worth the exhaustion. Eat, sleep and water time , we LOVED it !

Great Experience - You don’t need to bring sunscreen. Drinks other than water is for purchase only. The boats have AC and can be chilly so take something to cover up. If you do more than a day trip a boat transfer at sea is required. The people are very friendly. Booking is the weak point. Information is limited.

Ocean Quest/Divers Den - The Great Barrier Reef is spectacular. The diving and snorkeling experience cannot be compared. Yes, the boat is older and cabins are small, but that was minor compared to what you experience. I like to give a shout out to Archie as he got us out to snorkel the reef when no one else wanted to attempt it as the wave's were crazy that morning. He made sure we got out safely and back. Best reef.

Bed Bugs! Christmas 2024 - IMPORTANT: If you stayed during Christmas 2024 - there were BED BUGS onboard the OceanQuest. We stayed one night and found bed bugs in the front left rooms on Dec 23. We even caught one in a plastic bag for proof. Two days later, I came away with over 30 bites all over my body. I'm most disappointed in the overall response by the company. They did their best with what they could by bug bombing the room that morning but only isolated it. Realistically, there were bed bugs in multiple rooms on the boat. After bug bombing, there were no time to air out the room, which is bad for whoever stayed in our rooms right after. Diver's Den was fully booked for the holiday, but it also means that many customers were exposed to bed bugs or chemicals from the bomb. I'm also frustrated by the manager response. Though we received a small refund for one room that had the bed bugs, nothing else was done to address it. We told him about my bed bug bites from staying in the room next door and he suggested we received them elsewhere. Now, my family is dealing with all of the consequences of rewashing all of our clothes while out of the country and trying to make sure we don't bring back Diver's Den's bed bugs to our house. Aside from the bed bugs, snorkeling was fine and the staff did well there. Food was okay but we didn't have enough on the day boat out or overnight. It would have been good to offer snacks or other things because our entire group was starving for every meal. This company is probably great for scuba divers but for us, it was only okay. I'd recommend searching around for another liveaboard.

Their unsafe equipment caused deep wound needing sutures. - * 별점 1점도 아까울정도로 최악임 ㅠ 미디어에서 본 케언즈를 기대하고 오신다면 후회할겁니다 백퍼 ㅎㅎ 글고 배 환경이 넘 안좋음ㅜ 다치기 딱 좋아요.. 애들은 데려가지마세요... 밥 설익어서나옴.. 밥 별로임 ㅠ * STAY AWAY especially if you got kids. * THERE WAS HAZARD in the vessel which caused DEEP LACERATION requiring MULTIPLE STITCHES. - I spent 1 night 2 day at Divers Den (Ocean Quest). - During last snorkeling of the second day, my foot got injured DUE TO THEIR DIVING LADDER BEING UNSAFE (this was also stated by Divers Den staff). The Diving ladder wasn't smooth/safe enough. - As I stepped on the ladder to climb back to the boat after snorkeling, I kinda hit my foot onto ladder and immediately felt significant pain. - It bled a lot. I seeked for help, staff helped me and provided first aid. - Because of their diving ladder being not safe enough (this was stated by the staff too!), it caused a laceration on my foot that ended up requiring multiple sutures in ED. Also requires me to complete course of antibiotics. I was told by ED doctor to keep wound dry. I'm still limping because of pain. - So had to cancel rest of other tours. - I had to buy the medication (antibiotics and pain relief) and dressings. - Emailed Divers Den (Ocean quest) with all those proof. THEY REFUSED TO REIMBURSE THE MEDICAL COST SAYING THE INJURY IS NOT THEIR RESPONSIBILITY. - The staff wrote the incident report which clearly states that the contributing factor to the injury is "unsmooth edge of diving ladder". Photo attached. This indicates they were already aware of unsafe ladder. Why didn't they fix it? - Divers Den (Ocean quest) which is part of Entrada Travel Group still saying they are not responsible for this. - I'm an adult so I can deal with this wound, but imagine your children was injured like this due to unsafe ladder. Bleeding a lot. Deep wound requiring stitches. - I only asked for cost of antibiotics/pain relief/dressing which was only about $80 AUD. They don't want to reimburse because it's not their responsibility although the injury was caused by the hazard of the boat. - Simply hitting on object does NOT usually cause deep laceration that needs sutures! Even staff knew about unsafe ladder! This was clearly written by their staff! - Debra, the travel manager, didn't apologize at all about the injury and their unsafe equipment. They refused to reimburse for antibiotics. Although the laceration was caused because of their failure to keep the ladder safe. - According to their terms&condition, any injury caused by their unsafe/faulty equipment is passengers fault. No joke. - Communication and their response is slow. Worst management team ever. Onboard staffs were good. Felt like they only wanna take your money. Whatever happens to you, they don't care. Their management team is THE WORST. Requesting to reimburse medical cost is reasonable. They still refused. Im an Australian resident so it's easier for me to deal with them/contact them. But it would've been so much more difficult if I was overseas. Their communication is very slow. I called Debra twice and no answer. I left email and text again. And only got reply email late in the day. Another email I sent - and still no reply from Divers Den.. Response is VERY slow.