Mar 23, 2021
Easy breezy travel! - Punctual and professional. my driver drove very well and cautions. Clean vehicle and ice cold air conditioning. Will certainly use this service and recommend to all I know. Thank you!!!
Review provided by Viator
Jan 20, 2021
very good - The personal attention and follow up given to us by Yicaury was great.
and the drivers were very prompt.
Review provided by Tripadvisor
Dec 28, 2020
Recommend - All went well. No long wait. Delivered as promised. I would use this service again. The driver didn’t talk a lot. Probably because we were all talking.
Review provided by Viator
Feb 8, 2020
Perfect Service - The Taxi was On Time
The driver was courteous
Would hire them again
Bought through Trip Advisor and all went perfectly well
Review provided by Tripadvisor
May 21, 2021
Private transport from airport to hotel - Transportation provider did not have my name but when I showed my voucher, the representative called the driver, we had to wait a little but issue was quickly resolved, they explained the situation (they have parking outside the airport ,that’s explain the waiting period .
Overall experience: Edward was very nice and friendly staff 😊
Review provided by Tripadvisor
Feb 4, 2020
Will use this service again. - We arrived with some
Confusion yesterday as we couldn’t
find the service showing my name. But
There were many people
To help us and We Only waited a
Short time before a taxi was organized for us.
Review provided by Tripadvisor
Jan 3, 2024
Moldy ride!!! - When we arrived at the airport, there was no sign for Merenba tours nor my name on a placard. I had to walk the entirety of ground transportation area 5 times possibly more. I finally asked a different tour company and and they called Tropical Sky. Our car to our hotel was good. However our ride back to the airport was a shuttle with cracked windshield and lots of molds on the roof. I messaged Pablo which was our Tropical Sky contact and said we booked a private transfer so since it was just my husband and I, that means it’s a private transfer. That would have been ok for us however I am allergic to molds so definitely a 3 star for me. It was also difficult to get a confirmation pick up time from Pablo and he never sent the driver’s name and the picture of our ride as promised.
Review provided by Tripadvisor
Oct 13, 2023
Booking accommodation in Chippenham. No photos as we did not get there. - It was very obvious early on that booking a B&B in Chippenham online was
not going to be very straight forward. So we just did not bother trying too hard as it was proving to be a very difficult wind-up. You try and do it?
Review provided by Tripadvisor
Aug 8, 2023
Unfulfilled - Everything was fine, we took a tour to Santo Domingo and Sedona. The terrible thing is that, having confirmed the return with the operator, he did not go to pick us up at the hotel to take us to the airport, which got us into serious trouble because there were no units available.
We arrived late at the airport, fortunately the airport helped us and we didn't miss the flight.
Review provided by Tripadvisor
May 14, 2022
Horror drive and no safety belts! - Worst airport transfer ever! We had booked arrival and departure transfer through the accommodation (rental condo) who recommended their service. Upon arrival we asked for a stop at the National Supermarket not far from the airport as it has been suggested by the owner of the condo. They said the supermarket is closed which was a lie - we passed there and the parking was full of cars and according to their website, it was still open for more than two hours longer. Then we entered the bus - which was smelling and looked worn and dirty and found out there are no safety belts. We asked about that and the driver found this very funny! While driving he texted and chattet on two phones simultaneously and if this was not enough, consulted a long list. He speeded just to then stop somewhere to wait for someone to chat with, then again speeded and overtook cars with no view at all. We arrived shocked after this horror drive. Once near our condo he told us there is a supermarket we could go shopping now and which is much better than the one we wanted - we declined and went to this supermarket the day after and found it has a very limited choice. He probably gets paid if he brings in customers.
It goes without saying that we cancelled our return transfer and booked with e-transfers instead who had a clean and functioning car and an educated and friendly driver and even cost less (US 30.00 instead of US 35.00 with Merenba!)
Review provided by Tripadvisor