1. Reservation Confirmation
   After booking your transfer, our team will quickly reach out to you using the email or phone number you provided.

We will verify your pick-up time, location, flight details (if applicable), and any special requests.

Please ensure your contact details are correct and keep your phone accessible.

2. Pre-Arrival Preparation
   Our driver will be updated with your flight schedule or pick-up time.

In the event of flight delays or changes, we track your flight status to adjust the pick-up time as needed.

If you need to reach your driver before arrival, we provide direct phone or WhatsApp contact information.

3. Pick-Up Process
   Once your flight lands, you will clear immigration and customs.

Proceed to the airport exit gate where your driver will be waiting, holding a sign with your name for easy identification.

If you do not immediately see your driver, remain near the exit; they will be close by and attentive.

The driver will assist with your luggage and guide you to the vehicle.

4. During the Transfer
   Our vehicles are clean, comfortable, and equipped with air conditioning.

The driver will confirm your destination and any preferences (e.g., music volume, route).

Safety is a priority: seat belts must be worn, and speed limits followed.

If you have questions or need stops along the way, communicate with your driver—they will accommodate reasonable requests.

5. Arrival & Drop-Off
   Upon reaching your destination, the driver will stop at the designated drop-off point (main entrance, lobby, or agreed location).

The driver will assist with your luggage if needed.

Please ensure you have all personal belongings before leaving the vehicle.

If you need help with check-in or directions, feel free to ask.

The driver will confirm your safe arrival and wish you well before departing.

6. Post-Transfer
   If you have any feedback, questions, or need further assistance, our customer service team is available via phone or email.

• Bottled water

• tips and gratuities

Arriving in Puerto Plata is made easy with a private airport transfer that takes you directly to your hotel in style. Experience the warmth of the Caribbean sun as a professional driver welcomes you at Puerto Plata Airport (POP) and escorts you to a clean, air-conditioned vehicle. This service is designed for solo travelers, couples, and groups, ensuring a smooth journey while you immerse yourself in the vibrant culture of the Dominican Republic. Enjoy peace of mind with our dedication to safety and punctuality, allowing you to start your vacation without stress.

• Dependable airport transfer for a seamless arrival experience
• Clean and comfortable air-conditioned vehicles
• Professional drivers ensure a safe journey
• Ideal for solo travelers, couples, or groups

For a full refund, cancel at least 24 hours before the scheduled departure time.