Apr 1, 2025
Sea Turtles - We had a fantastic time. We all saw sea turtles! Our tour guides, James and Nate were fabulous. We had a group of 21 and they showed up on time with two vans and were very accommodating. They were very patient with us and our group which consisted of teenagers down to 6 year olds. I highly recommend kay tours for any excursion.
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Mar 27, 2025
Great Experience. Priced a bit high - Alberto was an excellent guide. He knew his local wildlife, cenote history, and had a wonderfully positive attitude. He offered up his GoPro and shared all the videos and pictures at the end. His eco-friendly focus and safety first attitude was also appreciated. The price seemed a little high for 1 adult and 2 children 12 and 9.
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Feb 11, 2025
Super arranged again - I was supposed to go with my sister at first, but because of illness she couldn't come. I was joined by an American named Johhny. Was super cozy and informative. Paco and Jessica have taken super good care of us. The buffet lunch was delicious.
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Jan 14, 2025
thanks Kay tours - we did 4 private tours with Kay, mayan jungle, Tulum, chichen itza and Coba...All was amazing, the guides were friendly and knowledgeable, all done at our own pace (with two kids of 6 and 7) with great places to stop for lunch as well. Can´t fault it, thanks guys for the experience
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Jan 11, 2025
Amazing guides! - Paco and Jessie are an A Team! I will cherish their amazing friendship forever. Easiest people to connect with. Hugs guys!
Review provided by Tripadvisor
Jan 5, 2025
Best Guide/Best Tour - Our guide was Jane and she was fantastic -we had a wonderful day and she was just so much fun; she even took a video for us. Each stop had stories to go along with them. Don't miss this tour, especially with her!
Review provided by Tripadvisor
Jan 1, 2025
Great customer service - While we had to cancel this excursion at the last minute due to a medical emergency we did not get to experience it, but were able to cancel without penalty. The communication was very responsive and made a difficult lesson complicated. I would definitely book tours with this company in the future
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Sep 18, 2024
Great personalized service - Helios was out your guide and he picked us up right on time at our hotel. He thought of everything. He had cool drinks and snorkel gear in the car. The seats were covered in this new car so we didn’t need to worry about we breathing suits. He was very kind and had lots of information on the route the cenotes, Mexico and the Mayan people. Helios coordinated the trip with other tour guides and we had the first cenote all to ourselves.
Helios stayed with us throughout our tour and made sure we had a personalized experience. The Mayan lunch was amazing and again we were there all by ourselves. Helios did an amazing job of planning everything out and allowed us to help guide out time and schedule. One of the best tours we have been on.
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Sep 11, 2024
Flawless experience again! - Another home run for this group again. Fernanda was excellent with communication and clarity the whole way through leading up to our private hotel pickup where Carlos (Driver) and Mau (Guide) personally greeted us as we approached the vehicle. Clean and air conditioned van, stocked cooler, and super welcoming presence to jump start the full day tour. Arrival in Akumal to meet up with Ruben (excellent guide) for the turtle swim where we were the first group to experience the site before the other groups joined in the dozens. The following Jungle ATV tour was also well organized and an excellent first time experience. Our 4-person, two couple group then visited four cenotes within the Mayan jungle all offering different experiences (bat cave, 3-5 meter cliff jumps, three zip lines, and a short canoe paddle). Our 4-person group happened to be the ONLY group today (Sept 2024) for this 2-hour excursion which made for an awesome experience having the jungle and cenotes just to ourselves. Mau was a very engaging guide throughout, but especially good in his role as the cenote portion required walks in between and direct interaction within the cenotes themselves. He was patient, very knowledgable, and really did make the experience overall feel very personal and genuine. Lastly, Carlos and Mau took us into Tulum for a delicious seaside lunch where we enjoyed further conversation and excellent food/ service.
Fernanda, Carlos and Mau, muchas gracias for a spectacular experience!
Review provided by Tripadvisor
Aug 19, 2024
Fun and interesting tour - Awesome tour to a beautiful Cenote park. Mauricio was fantastic and took great care of us. He did an awesome job with his Go Pro to get us some great pictures/videos of all the diving, zip lines, etc. This is a great tour to do even in summer, since even though it's hot and humid in the jungle, the cenotes are nice and cool, so you never feel the heat too much.
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