Very good transfer from Dubrovnik to Split. - The person who was supposed to drive had a minor accident that morning with his car. He informed me immediately and arranged the drive with another person. He arrived on time and everything went as planned. The driver/guide was very helpful and friendly. Thanks too Viator team for a very smooth transfer.

My driver was excellent... - My driver was excellent and very helpful but the tour operator was very rude and treated me very poorly. When the driver picked me up from my hotel to go to Mostar he told me there is a long wait at the border going and coming which will be a waste of time so I skipped Mostar and went straight to split. He told me to email the operator and get refund for not going to Mostar. Which I did and he emailed me back very rudely telling me I’m being smart to get money anc that I knew everything before I booked. I did not appreciate his attitude at all. He was very unprofessional and did not know how to treat his customers. Also after booking my trip he emailed me that the pickup point is far that I needed to pay another 45€ to him to be picked up from my hotel. Which I agreed to do even though I was very unhappy because no where in the booking it said that if you are in a certain area you need to pay more. The driver said that the operator asked for cash which I had to idea I couldn’t pay with credit card. I’ve been using Viator for a long time all over the world never had such a bad experience as I did with this operator. Overall they were very poor in handling this situation. Poor customer service. I do not recommend them. Be very careful when you book your tour.