Additional Pickup Information:

It is crucial to connect with the transport coordinator upon arriving at the airport and if return service is needed. The coordinator will offer clear guidance and explain everything to ensure a seamless process.

Pickup Location at the Airport (Second floor, Platform Module C):

After landing, passing through immigration, and collecting your luggage, exit through the sole international door. Without leaving the airport, take the elevator to the second floor and locate the door where cars are visible. The pickup module is situated there.

To request airport service from Medellín:

Please request the service at least 3 hours in advance for international flights and 2 hours for domestic flights. If booking a service from Medellín, it must be requested at least 24 hours in advance or at least 3 hours before departure.

How to make the booking:

When booking through Viator, it is important to provide details such as the number of people and the number of bags per person. This information helps in assigning the appropriate vehicle for your group.

Booking confirmation:

A confirmation email will be sent with the booking details, including the driver’s name, vehicle model, and the meeting point, which will be provided upon arrival.

Arrival at the Airport:

Upon arriving at José María Córdova International Airport in Medellín, after passing through immigration and collecting your luggage, proceed to the Second floor, Platform Module C. Our transport coordinator will be waiting there. The most effective communication is through WhatsApp, to receive clear instructions, videos, and any real-time updates regarding your flight or meeting point.

Vehicle and Driver Information:

The coordinator will provide vehicle and driver details as soon as you land. Note that if you prefer the driver to wait with a sign, there will be an additional charge for parking and the driver’s waiting time.

Flight Changes:

It is vital to inform us of any changes or delays in your flight. Without direct communication with the traveler before leaving their departure location, the service will not be scheduled, as we need to know if there are any changes to avoid scheduling unnecessary vehicles.

The transfer:

The driver will transport you to your destination comfortably and safely. For airport transfers, the driver will ensure timely arrival for check-in and security.

Arrival at the destination:

Upon reaching your destination, the driver will assist with your belongings and drop you off at the designated door.

• Private transportation

For a full refund, cancel at least 24 hours before the scheduled departure time.