Booking Confirmation

A confirmation email will be sent 3 days prior to your service to verify the pick-up time and location.
Note: Changes to bookings are not permitted within 24 hours of the scheduled service.

Driver Contact

Your driver will reach out via WhatsApp within 24 hours before pick-up. Please respond to ensure smooth coordination.

Airport Pick-Up

Flight tracking is used by default. Your driver will monitor your flight and wait up to 90 minutes after landing.
If you prefer a specific pick-up time, please contact customer service in advance. Without a request, the flight tracking setting will be used.

City / Hotel Pick-Up

The driver will wait in the car for up to 20 minutes at the scheduled time. Vehicle details will be sent via WhatsApp.

Flight Delays

If your flight is delayed or cancelled, please inform us at least 6 hours in advance.
Without notice, the service will proceed according to the original schedule.

Luggage

Each passenger is allowed one 24-inch suitcase. Additional or oversized luggage may require extra seats.
If the luggage exceeds the vehicle’s capacity, the driver may refuse the service.

• Flight tracking included – monitors your flight and adjusts pickup time accordingly
• Fuel, tolls, and parking fees
• Free waiting time: As described above.
• 1 booster seat for children aged 3-6 years (availability varies)
• Licensed driver and insured vehicle (Toyota Alphard/Hiace or similar)

• Extra waiting time per 30 minutes
• 22:00–00:00/5:00-5:59 Nighttime Surcharge
• 00:01–04:59 MidNigh Surcharge
• The provider is not liable for losses caused by flight delays
• Passengers or luggage exceed vehicle limit

For up to 5 passengers, enjoy a private transfer for ¥15,800 JPY between Haneda Airport (HND) and central Tokyo areas like Shibuya and Shinjuku. Opt for a one-way trip or book a round-trip to access exclusive discounts.

• The driver monitors your flight arrival and waits up to 90 minutes post-landing.
• Optional add-ons include booster seats and a name sign pick-up at the arrival hall.
• Experience door-to-door service from your Tokyo hotel or address.
• Receive email/chat support for any inquiries before your journey.
• Travel in clean, insured vehicles with professional drivers.

This service offers a simple, stress-free, and excellent value for travelers who prefer to have everything organized in advance.

For a full refund, cancel at least 24 hours before the scheduled departure time.