1. Booking Process
   Online Reservation: Customers can conveniently book the transfer service through our website, by phone, or via partner platforms like Viator. During the booking process, passengers provide essential information such as pick-up location, number of passengers, and any special requests.
   Instant Confirmation: Once the booking is finalized, a confirmation email is sent containing all the transfer details, including date, time, driver information, and vehicle specifics.
2. Pre-Arrival Preparation
   Driver Assignment: Our operations team assigns a professional, English-speaking driver who is familiar with the route. The vehicle is prepared and thoroughly cleaned, ensuring it is stocked with complimentary bottled water and Wi-Fi ready.
   Client Notification: The day before the transfer, clients receive a notification confirming the booking, along with the driver’s contact information.
3. Pickup
   Meet & Greet Service: On the day of the transfer, the driver arrives promptly at the agreed-upon pick-up location with a name sign for easy identification.
   Luggage Assistance: The driver assists with luggage and ensures passengers are comfortably settled in the vehicle.
4. Journey to Ioannina
   Comfortable Ride: The transfer is conducted in a premium Mercedes van, equipped with air conditioning and Wi-Fi. Passengers can relax in the spacious vehicle, connect to the Wi-Fi, or enjoy the scenic views along the way.
   Route Highlights: The driver may offer to point out landmarks or share interesting facts about the journey, including notable places en route to Ioannina. The journey typically takes around 4 hours and 20 minutes.
5. Drop-Off
   Arrival at Destination: Upon reaching the final destination, the driver ensures a smooth drop-off at the client’s desired location.
   Luggage Assistance: The driver assists with unloading luggage and ensures that everything is in order before leaving.
6. Assistance and Communication:
   Throughout the journey, our drivers and support team are available to assist with any questions or needs.
   In case of any changes or if contact is needed, please send a message through your booking or account.
7. Feedback:
   After the transfer, we encourage you to leave a review of your experience. Your feedback helps us improve our services and ensure the highest level of customer satisfaction.
   Thank you for choosing us. We are committed to providing you with a seamless and enjoyable transfer experience.

• Private transportation
• On-board WiFi
• Baggage Assistance
• English-speaking chauffeur with extensive knowledge of the route and destination
• Bottled waters
• Charge your devices with our 4 USB quick chargers (Type C & Apple)
• Mercedes Premium Air-conditioned Minivan
• Meet & Greet Welcome Pickup

• Gratuities

For a full refund, cancel at least 24 hours before the scheduled departure time.