Family trip NYC 44133 - Ken was great. Once we got our baggage, he met us right outside the airport. The SUV was clean and comfortable. Amenities were offered. Would use them again.

Highly recommended car services - The driver arrived promptly once we let him know we were ready. He was helpful with our luggage and very courteous throughout the ride. He used Waze to check traffic and find the fastest route. I’ll be using this service every time I need car transportation. Highly recommended and the most convenient car service I've used.

markable experience with JetBlack - The driver arrived on time. The car is beautiful and comfortable. The driver went out of his way to help us despite terrible traffic. He also helped us with our luggage. Very professional.

pleasant experience - The driver was on time, drove well and was interactive in a very engaging manner . It was truly a pleasant experience .highly recommended!

Highly recommend this transfer service - I booked JetBlack Transportation from JFK and the service was excellent. The driver was waiting on time, the car was spotless, and the ride into the city was smooth. After a long flight, it was a great to have such a reliable and professional service. I felt safe and taken care of the entire trip. Highly recommend JetBlack if you’re flying into JFK and want a hassle-free transfer.

On point - A+ service - Ontime, communicative, well appointed car, perfect experience. The driver was courteous and professional. He was parked in a perfect spot so there was zero hassle getting to the car.

It's worth ! - Service was on time. Good communication with whatsapp with customer service team. One of the drivers honked the horn a bit excessive.

Not a great service - can not at airport - I booked a meet and greet extra for $45 and also WhatsApped firm when I landed . The meet and greet was there but I had to wait for 30 minutes for the cab. The driver blamed it on bad weather and heavy traffic but if you book a premium service you expect the firm to have the cab waiting for you when you are booking meet and greet . Meet and greet is not having someone meet you at arrivals but also having the can waiting for you at the kerbside . It would have been quicker and easier to get a under/lyft. I tried to ask for a refund for the meet and greet as it was so and but the firm refused . So cancelled the other trip I had with them . Will not be using them again. The customer service was really not up to scratch to say the least

Scam! Avoid at all costs! - Avoid this scam! We have booked a ride to get to the airport with our 4,5 months old baby days in advance because we wanted to make sure we have a safe ride. We got an official confirmation. Hours before the trip, the company canceled on us citing high demand. We never got our money back (USD 180) and the company is ghosting us. This company is fraud!

JetBlack left us stranded then ignored my requests for a refund - JetBlack left us stranded and weeks later they STILL haven’t refunded us our money. I booked transportation from this company (JetBlack) in advance to pick up my family and me from JFK and to take us to outlet hotel in midtown. When we landed, the driver texted me to say he was ready to pick us up when we had our luggage. When we got our luggage, I texted and got no response. I called him and he informed me he wasn’t coming and that I had to contact the company. When I demanded a reason why he wasn’t going to pick us up, his response was “they don’t pay me enough.” I had to call the company multiple times to arrange another ride. They finally told me that it’d be at least 30 minutes before another driver could get to JFK. I told them to cancel my reservation and they agreed. We ended up taking a taxi for less than the company had charged my credit card. Even more frustrating is the fact that since then, I’ve received no refund from them even though I’ve contacted them three times including via the manner they posted on Google Reviews. That too is telling; JetBlack publicly responded to my negative review on Google but still has done nothing to refund me what I I am owed.