May 4, 2025
On point - A+ service - Ontime, communicative, well appointed car, perfect experience. The driver was courteous and professional. He was parked in a perfect spot so there was zero hassle getting to the car.
Review provided by Tripadvisor
Apr 30, 2025
Punctual. Easy. Stress-free travel with Jet Black - This was my first time using Jet Black Limousine services (Trip #41550). My flight arrived JFK early and my driver Xavier was right on time to meet me. He was a great conversationalist, which made my travel time into NYC go quickly and much more enjoyable. The entire experience was easy and uncomplicated, which took the stress out of my early morning flight. I would gladly use Jet Black again!
Review provided by Tripadvisor
Apr 10, 2025
Great quality service - Great communication and friendly staff, lovely clean new luxury SUV’s and great value. Tracked our flight arrival to make sure we didn’t keep the driver waiting too long
Review provided by Tripadvisor
Apr 7, 2025
The perfect airport transfer! - What a great experience!
All very easy to book.
I couldn’t have asked for better communication, the day before pick-up I was contacted to make sure the journey details were correct. Once confirmed I was given details of my driver.
On the day, the driver messaged me to let me know he was leaving and then when he arrived, also providing vehicle information.
Our driver was lovely!
Will 100% be using for my next trip to New York!
Review provided by Tripadvisor
Mar 12, 2025
Highly recommend - Phenomenal service. On time and reliable. Communication between service/driver was outstanding. Would highky recommend. Conf#40335
Review provided by Tripadvisor
Feb 18, 2025
Great experience!! - Loved this experience Extremely professional and communicative I would recommend this service to a friend and world use them again!
Review provided by Tripadvisor
Feb 8, 2025
Perfect ride into the city - Driver kept in constant contact for pick up. Very courteous and safe driver. Car spotless. As a female solo traveler, felt very safe. Highly recommend. Trip # 40608
Review provided by Tripadvisor
Jun 10, 2025
It's worth ! - Service was on time. Good communication with whatsapp with customer service team. One of the drivers honked the horn a bit excessive.
Review provided by Tripadvisor
May 23, 2025
Not a great service - can not at airport - I booked a meet and greet extra for $45 and also WhatsApped firm when I landed . The meet and greet was there but I had to wait for 30 minutes for the cab. The driver blamed it on bad weather and heavy traffic but if you book a premium service you expect the firm to have the cab waiting for you when you are booking meet and greet . Meet and greet is not having someone meet you at arrivals but also having the can waiting for you at the kerbside .
It would have been quicker and easier to get a under/lyft.
I tried to ask for a refund for the meet and greet as it was so and but the firm refused . So cancelled the other trip I had with them . Will not be using them again. The customer service was really not up to scratch to say the least
Review provided by Tripadvisor
Apr 24, 2025
Excess Fees and Unreliable - They state they offer a 90 minute wait time before charging excess “waiting” fees ($1 dollar per minute). If your plane lands early they instigate the wait time upon landing - not the scheduled time of arrival despite the driver being sent to collect per the correct time of landing. Communication is abrupt and they are unreliable. Uber Is a far cheaper and easier option from JFK. Pick up right outside the airport. Wouldn’t touch these with a barge pole. Avoid.
Review provided by Tripadvisor
