Step 1: Booking Your Transfer

Customers can conveniently book their journey online through the website or by phone. During the booking process, they will provide:

• Pick-up and drop-off locations (e.g., Brighton to Heathrow)
• Date and time
• Flight number (for airport pick-up)
• Number of passengers and luggage
• Any special requests (e.g., child seats, wheelchair access)

Confirmation is sent immediately via email or SMS, including journey details and driver contact information closer to the date.

Step 2: Pre-Trip Confirmation

24 hours before the transfer, customers will receive:

• A reminder with pick-up time
• Driver’s name and contact number
• Vehicle registration and model
• Reconfirmation of flight details for arrivals

Step 3: Pick-Up

Airport Arrivals:

• The driver will monitor the flight in real-time to adjust for any delays.
• They will wait at the arrivals hall with a name sign or meet at an agreed location.
• Assistance is provided with luggage.

Brighton/Home Pick-Up:

• The driver arrives 5–10 minutes early at the door.
• A “driver en route” text is sent if opted in.

Step 4: The Journey

• Relax in a clean, comfortable, air-conditioned vehicle.
• Free bottled water and phone charging are available upon request.
• The route is planned in advance to avoid traffic, with live updates allowing for adjustments.
• Optional stops (e.g., motorway services) can be arranged if needed.

Step 5: Drop-Off

At Airport:

• Customers are dropped off right outside the terminal departures area.
• The driver assists with luggage and confirms the terminal/airline drop-off location.

At Brighton/Home Address:

• Customers are dropped safely at their destination.
• The driver helps unload luggage and ensures everything is accounted for before leaving.

Step 6: Aftercare

• A follow-up message is sent, thanking customers for riding with us.
• Feedback is welcomed and easy to leave via a quick form or reply.
• Rebooking is simple with saved details if opted in.

• Bottled water

This private transfer provides a seamless, door-to-door experience between the airport and Brighton (or nearby areas), eliminating the hassle of public transport or last-minute taxi arrangements. It’s perfect for families with children, solo travelers, and business visitors alike.

Travel in a comfortable, air-conditioned vehicle with a local, professional driver who is familiar with the area. Flight tracking ensures timely pick-up, and fixed pricing guarantees no hidden fees. With 24/7 availability, flexible scheduling, and dependable, personalized service, you can begin or conclude your journey with total peace of mind.

For a full refund, cancel at least 24 hours before the scheduled departure time.