Delving into Kutná Hora - We had a lot of fun on this tour! Our tour guide, Blanca, was wonderful and her passion for sharing knowledge about the town was palpable. Unfortunately, a lot of the shops in the old town were closed because we did the tour on a Monday, but it was still really informative and enjoyable.

Bones - Bring water and snacks. Very knowledgeable guide. Pick up times were punctual. Transport was comfortable

Nice trip - Great trip, with easy pickup from our hotel and nice guide. If you have time, definitely worth the trip.

- It was struck by the magnitude of lives lost, and the efforts taken to remember those lives lost. It was an inspiring visit

Great tour - and amazing service! - This tour was awesome - great views and amazing buildings and lots of information! Our tour guide was awesome and full of interesting facts about Kutna Hora. He really knew his history! The van driver was very kind and prompt and even went out of his way to bring something we left in the van to our hotel. Would book with this company again!

Ok tour - The tour was ok. The issue we had was this was a 6 hour tour with no restroom facilities. The only thing offered was a paid toilet but we were not given that information prior to getting on the tour bus. Made for a challenging day.

Trip to Bone church - The Bone Church and St Barbara Cathedral were amazing sites to visit. The tour should include the tour guide to stay with us inside the sites to explain the history and paintings inside the structures. Unfortunately for the long ride back and forth on the bus, the bus was very warm inside and it was a hot day outside. So the traveling was a bit uncomfortable .

Pretty sites but underwhelming tour - The stops at each site were short but appropriate for the size of each place. The big downside is that descriptions and histories of each site were discussed by the tour guide on the bus over the intercom instead of at the site. The tour guide mostly left the group to explore on our own instead of showing us specifics of each place (like other tour guides I observed.) the tour guide was difficult to understand over the bus intercom, so I used Wikipedia to learn about the sites instead. He did have interesting facts to share if you talked to him individually. Lunch lasted an hour, which was enough time. I’d consider this tour a Plan B for your time in Prague.

Appalling customer service - I have just returned from the half day tour to Kutna Hora. The tour itself was good- the female tour guide was knowledgeable and attentive and the sites visited were interesting and beautiful. However, the very unpleasant ending of the tour has unfortunately soured the whole experience for me. The description of the tour stated that they would pick you up from your hotel and the tour would end at the departure point. As my departure point was my pick up at my hotel I had reasonably expected to be dropped back there at the end. Other members of our group had the same expectation. However we were dropped off at an intermediate collection point a significant distance from my hotel. It was 7 pm and my phone was dead. When I voiced my concerns the bus driver told me to get off the bus!! He had zero concern about an older, single female traveler having to find her way back to her hotel at night with no means to call a taxi or negotiate public transport. The female tour guide was somewhat more helpful and called an Uber for another older single lady on the tour in the same predicament. She also tried to describe to me how to catch public transport to my hotel 25 minutes away. However I eventually decided that getting a taxi was the safest option despite the additional expense. The original tour description is ambiguous and needs to be clarified. Further the tour operator needs to emphasise to participants that they must find their own way back to their hotel at the time of confirmation of booking AND at the start of the tour. The impression I got was that both the driver and tour guide had encountered this situation before yet Best Tour has not improved their ambiguous communication and transparency. This reflects their poor customer service.

Take a tour but skip this company - This was our 8th guided tour on a two week vacation and hands down the worst. The initial pick up was great. The driver took us to a location to meet the rest of the group and then we boarded a small bus. The bus is run down. The AC works but not well. On the way back they had to open the ceiling vent because it wasn’t working in the back of the bus at all. We were seated in the front so got enough cool air but I felt bad for the people in the back. The sites themselves were fine but there was very little information. We spent half the trip not understanding a word the guide said because it was in French. We booked an English tour. The guide was extremely difficult to understand over the speaker so between that and not having half of the talk pertaining to us I gave up and read my book the whole way there. As others said the bathroom was an issue at the first stop- you need 20 crown to use the bathroom but there’s no mention of that before the tour so you can’t be prepared. (There was a second bathroom spot later in the tour which was free and the facilities were fairly decent - but we also didn’t know there would be another bathroom break) The bone church was interesting albeit a little creepy but very little information was given at the site about what we were looking at. The second stop was a bit better but honestly felt like the tour was just not that great. Our guide did try to explain some things at this church, but it was difficult to understand her. We were given about 45 minutes of free time at the end which we spent eating (our choice of course but the tour pick up was 12:05 and we didn’t get dropped off until 18:30 so didn’t really have much choice if we didn’t wanna starve - the food wasn’t great at the Italian place but served its purpose) so didn’t have any time to actually explore the town which we would have liked to be able to do because it was so pretty. I’d go back to these sites, but not with this company. My other gripe is that on the way back, they asked if they could drop us off at the rail station or somewhere else other than the starting point. Which I guess was fine since they weren’t going to return us to our hotel where they picked us up from - news to us - so we would have had to pay for a taxi/uber regardless of where they left us. This was the only time this happened to us on any tour in any country we were in over the last 2 weeks. Honestly the whole tour seemed not well put together and unprofessional. I hate writing a bad review but honestly, save you money and precious time.