Sunrise over the Phoenix desert - Took this balloon ride last week and had a wonderful time. Staff were friendly and professional. Explained everything step by step as we went along. Our pilot.Shane was great. Funny and informative. We got great views and were able to see wild donkeys, and a coyote below us. Great time and good hard working people. Takes a lot of effort to get one of these balloons in the air and down again safely. Would go again. Don’t believe the few bad reviews. Some people have to complain about something.

Bucket list item… Checked ✅ - For me to be afraid of heights this was a breeze, would highly recommend. The host was great and accommodating.

Must Try - Amazing experience. This has always been on my bucket list and I’m so glad I did it. Wear layers if you’re going around this time especially for the sunset.

Sunrise - Amazing ride with great views. Great staff that was very professional and knowledgeable. Would book again

A great early morning start. - Great start to the day. Really enjoyed the experience. Felt very safe high above Sonoran Desert. Guide was knowledgeable.

4 out 0f 5 - Reserving, communication, pick-up, ground crew were fantastic. They were chatty, informative with positive attitudes. The only negative was the pilot. Negative attitude.

Amazing experience with an uncomfortable and unexpected ending. - The overall experience was great, not frightening at all, and that's coming from someone with a fear of heights. The entire Tour Guide team was professional and seemed to know exactly what they were doing and speaking on when it came to the balloon ride. Our ride group was a couple of people short due some individuals not showing up which left for an even more comfortable ride and ample space for those attending. Visuals were impeccable and it was a healthy mix of moments where we as a ballon group were some of the highest in the sky and amongst the balloons at a lower elevation. Our guide, I believe named Shane, was very informative and full of personal experiences he was willing to share about his years as a balloon tour guide all across the world. He made sure to make us all feel comfortable and really knew how to cater to the group's needs and preferences. He also made sure to make us feel safe and secure during a less than agreeable landing due to. a bit of inclement weather. The cherry on top was the final moment shared with the group and Shane once safely landed and being taught about the history of hot air balloons while sharing a celebratory mimosa. Even on the ride back to the meet location, my girlfriend and I were able to continue our conversations with Shane and the other Guide Employee up until being dropped off. It was a nearly perfect experience... until the final bit. Once about to be dropped off, Shane mentioned something about settling up with each party and having us go on our way. I thought nothing of this as I had already been charged and paid for my experience through Viator. I also had conversations with other patrons about how they booked their ride and found that there were several resources including other 3rd party vendors, as well as directly through the company all at different prices. (I was a bit discouraged to hear that I may have paid a premium compared to a lot of patrons, especially when Shane himself mentioned that they charged about $170-180 per person). However, I figured i'm good and I'm fully paid up for myself and my girlfriend as there was no other communication about additional charges. When being dropped off, I was surprised to be told by Shane that there was an additional $35 charge I needed to pay due weight restrictions. He mentioned that it was included in the email. I later reviewed my email and found no such mentioned of an additional charge due to a weight limit. I was very limited on cash and had $40 that I intended on tipping as a thank you. When expressing my confusion, I sensed there was nothing that could be done in that moment so I told Shane that all I had was the $40 that i intended to tip the team with, so I would need to use that to pay this unexpected charge and unfortunately the rest would be tip. To which which he responded a bit rudely "I guess i'll give them the $5". Out of guilt I decided to take out my last $20 and give it to one of the other employees and express my apologies it wasn't more as I didn't expect this additional charge. I was just hoping to confirm or deny if this Weight guideline charge was valid, as I previously stated, I did not see any communication to expect it. Also, if valid, why would we still be charged of there were 4 party members that did not show up for the scheduled trip?

The conversation should... - The conversation should focus on the history of the area. There should be any political conversations or personal concerns. The adventure should be about providing a positive, inspiring experience for the client, no matter their backgrounds or beliefs.

The morning of the pilot... - The morning of the pilot called and canceled due to the winds not calming down. I was told to call the office when they opened at 8am to reschedule or receive a refund. We called right at 8am asking about the next morning otherwise we would need a refund. We were told they had to check with the pilots to see if they could add the 2 of us for the next day. After a 12 minute confusing conversation and about additional change fee they would have to get back to us regarding adding us to the next day. After 5 hours of not hearing anything we back called again. That is when we were told no availability for the next morning and a refund was issued. No communication to us regarding this. No sign of a refund being issued. Only while on the phone at my request did they send an email acknowledging the refund but yet to see it even as pending. I understand the weather causes things to change but the communication has a lot of room for improvement.

Horrible experience - Horrible experience! The workers were extremely RUDE ! Me and some friends were racially profiled by the owner when it came time to make our payments. I would not recommend