Wish I didn’t have to leave this review. - Wanted to surprise a lady friend of mine when we were both in the city for the first time, with an activity I was most looking forward to amongst all the other activities I had planned. The idea of being in the air, as if we were on the closest thing to a magic carpet ride we could be on, was something I couldn’t pass up, especially as the opportunity to do this 2 person minimum activity wouldn’t come again. However while it was undoubtedly the weather and obvious need for safety that caused the cancellation, it was the fact there was absolutely no notice of said cancellation that got through to me, that was the most frustrating and disappointing thing I’ve had. Especially since it was only after arriving in the airport from the city to well outside the city that I was told, by the staff of another company or the airport in general no less, that no one from this company was even there and our activity was undoubtedly cancelled and that it never would’ve happened that day, that I realized that more than an hour of our time and a bit less than $100 USD in ride share transportation costs, were wasted, all for nothing. After inquiring, I was informed that they had wrong phone number on record and any message or any message hinting at a cancellation that was meant to be sent to me, never got to me. While I had noticed the weather wasn’t sunny, the fact it was raining only lightly coupled with the fact that there was no notice by email or text, meant that I had thought the flight would still be a go, presuming that if it was really cancelled then the company would employ the multiple other ways to communicate the cancellation, as I’m sure they could’ve had my email address or other messaging methods, something I checked and rechecked before and during my trip up. I acknowledge it would be undoubtedly unfair and unreasonable to blame any flight company for the weather, and with the confusion on the phone number, which were both things that may have been out of this company’s control. And I acknowledge that a representative did eventually back to me, after I called from another phone line, and did eventually give me a full refund on the activity. Therefore, these were the reasons why I am not giving a lower rating, but unfortunately it is because of the disappointments mentioned earlier that I can’t give any higher. In the future, I could see myself doing an activity like this again, even with this same company, if the conditions were right and if I would have more assurance and confidence that something like this wouldn’t happen again.

No show for a 2 year old's first helicopter ride. - For Mother’s Day, I booked a helicopter ride for my wife and 2.5 year old son. He loves helicopters. It’s really cute. I figured what a special thing for them to both take their first helicopter ride together. Our son was excited, we got our email confirmation, and set out to ride the helicopter. That’s how the trip started. The trip ended with our son crying and screaming “helicopter! I want helicopter!” Why? Because these folks decided to cancel the flight and not tell us. So we’re standing at an airport an hour and a half away from our house while our son is screaming and when “Cal” called back and told me they reached out to everyone. I asked “how did you try to reach me?” And he admitted that they didn’t. He then asked “what do you want me to do?” and went on to say that someone had to move cross country and that “we’re all human”. I’m sure that another company will honor the reservations they make and confirm. I’d avoid this one if I were you. Yep, we’re all human. Some more than others, Cal.