Best driver and tour guide - Picked up on time, lovely young gentleman Jakob, very friendly made sure we got through to the beginning of the tour then we met our very informative guide Michal Wróbel who took us through Austwitz in a very respectful tour. He was very helpful in helping me choose a book, and will look up again when I come back. I have booked saltmines for tomorrow and if my guides and drivers are like today I will enjoy it. Thanks so much Mr Shuttle and all staff, will definitely be recommending yous

Emotional but tremendous tour - Very very emotional, but could not fault the tour. Picked up right on time by a very professional driver (he said his name was Mark for ease in English but I think he was called Maric)?? All very smooth. There is a cafe when you get to Auschwitz if you’re worried it’s a long day. Tour was very informative and heartbreaking, but glad I did it.

Very organised - Collected from hotel driver very prompt and friendly bus very comfortable with air conditioning, spoke really good english and explained everything to us about what to expect. Very early pick up 530am which suited us as we were back for late afternoon and absolutely shattered after walking/standing a lot .

AMAZING - We had such a lovely driver called Mat, full of knowledge and very friendly,we went to Auschwitz-Birkenau which we got dropped off and communicated very well, highly recommend this company

Great experience - Great service. Arrived on time and super friendly informative driver. The experience was smooth less and the guide amazing. Definitely recommend. The whole day was so emotional and a must if you are in the area

Very Impressed with Transport but tour was rushed - NOTE this is the auschwitz staff and not the tour operator - I was very impressed with the transport to aushwitz. They messaged on all platforms with a pick up time 24 hours before the tour started. They were bang on time with no problems. The mini bus is comfy with chargers and plenty of room and the driver was a lovely guy. On the bus you watch a documentary which was very insightful. There were 15 people on a 30 seater perhaps as it was christmas eve. However, as for the actual tour, I found it was very rushed and i did not have enough time to absorb any of the information or read certain things. In the tour of the second camp, I could not even catch up with the tour and as there was no headphones on this tour ( there is on the other camp) i couldn’t understand any of it. so ended up looking around myself. However, it is important to note that the tours are not conducted by the tour operator and rather the aushwitz museum itself. Therefore not matter what tour you book with, this will be the case. Overall, a very emotive experience and i’m so glad I went with this tour company. 100% recommend

A brilliant service from start to finish - We organised the Auschwitz-Birkenau Memorial and Museum trip so very easily for our family of 6. From the start it was a first class service. Great communication throughout. Transport arrived bang on time and Lucas our driver was great not only as a driver but as a communicator with the group. We were taken to both camps and our guide Mikel was exceptional. A patient and informative guide who was extremely personable respectful and so very well informed. We were taken back to our hotel at the end of the day and had a great experience. Highly recommend Mr Shuttle tours and will be using them again for our next trip as we would like to see the salt mines next time

A somewhat rushed museum tour....disappointing. - A fairly average tour experience, which could have been better. The pick up was a very early 6.15a.m start which was fine, but the minibus transportation was quite small and cramped. No video ahead of the museum visit as offered by some other companies. Once at Auschwitz we were handed over to a Polish Guide who spoke average English, and the whole experience felt extremely rushed. The group was escorted quite quickly along the tour to keep up with the next group of people waiting behind us, so there was no time to look properly at exhibits and some were missed out. Having been on a more detailed tour 10 years prior, i would say this was a basic tour which didnt go into too much detail.

Feedback on Visit to Auschwitz-Birkenau Memorial and Museum – A Wheelchair User’s Experience - I recently visited the Auschwitz-Birkenau Memorial and Museum in Poland, and unfortunately, my experience was deeply disappointing as a wheelchair user. I want to share my story in the hope it helps others and prompts improvement in accessibility. Before visiting, I checked the website and saw that it was described as “kind of accessible.” This gave me hope. When I first arrived, it looked manageable — but that illusion quickly faded. The nightmare began once the tour started. Many of the buildings are historical and understandably old, but accessibility has not been adequately addressed. Most entrances have stairs, and many exhibit areas were completely inaccessible to me. I was lucky to have supportive friends and family with me who offered help, even offering to carry me — which I declined, as it simply wouldn’t be fair to them. The terrain was extremely rough. Even with an electric wheelchair, the uneven roads could cause damage. The pathways were in very poor condition, and navigating them was exhausting and frustrating. Access to a toilet was also an issue. There’s one available, but you must complete the first part of the visit before you can reach it — and there are stairs, so it’s essentially off-limits for someone in a wheelchair. I saw other wheelchair users as well, and many of them looked stranded or helpless, especially those who didn’t have support like I did. It was heartbreaking to witness. The second part of the visit had similar issues — big steps, narrow entrances, and even worse pathways. Again, completely impractical for wheelchair users. To make matters worse, the guide showed no understanding, support, or empathy. There was no effort to include me or assist in any way. It felt like people with mobility issues were an afterthought. Honestly, if you are a wheelchair user who cannot walk, please don’t waste your money — even with the 10% discount. It is not worth it, as you’ll miss out on more than half of the experience. I live in England and traveled all the way to visit this important historical site. I was truly looking forward to it, but left feeling disappointed, excluded, and deceived. This is not just a complaint — it’s an important piece of advice to others like me, and a plea for the museum to take real steps toward inclusion and accessibility.

Find someone else, someone more honest - I found Mr. Shuttle to be dishonest, specifically underhanded. When we signed up the pick-up time was listed as 5:30-7:30am. Our group decided as long as the confirmed time was no earlier than 7 we would go. They sent us the confirmation a few days later and it showed 7:00am. All was good till they changed the time to 5:30, which they do 12 hours in advance so you can no longer cancel! Why do this? Best guess is they didn’t have enough people for the shorter tour and grouped us with the longer tour which requires leaving much earlier in the morning. But rather than be honest they chose to be underhanded and hence the poor review.