Feb 26, 2025
Canyoneering at Kawasan Falls was an unforgettable time - The whale shark experience was alright. We were picked up at our hotel at 2am and drove two hours to the location. However, the experience itself did not start until 5am. The area was very crowded and unorganized. The bathrooms were also horrendous. Probably would not go back.
If you are still reading this, please pay attention to the following: Our day completely turned around when we went to Kawasan Falls with McRich Canyoneering. We had a group of 8 people and a total of 6 tour guides (Gimuel, Reven, Joel, Jay, Jerome, and Jhong). We could not recommend them enough for how amazing they were. They took great care of our elderly by ensuring their safety through the canyons, and also hung out with the young folks taking hundreds of pictures and influencer videos for us. The lunch afterwards was delicious after a long day of canyoneering (it took us about 5 hours from start to finish). We would 100% come back to Cebu just to visit them. They treated us like family and made sure we had a great time. They deserve an excellent tip for all of their hard work and going above and beyond for us. The day definitely ended way better than it started!
Review provided by Viator
Feb 7, 2025
Whale sharks adventure - Flawless!!! From pickup to returning back o the hotel. Well organized activity. Guides were so amazing!! Great job!!!
Review provided by Viator
Jan 31, 2025
Must do! - The way the whale shark swimming is coordinated is crazy. We got there at about 5AM, and didn’t get into the swimming until about 8AM. It was still a cool experience, though! We weren't able to get pictures because we didn’t have a camera bag, so highly recommend taking one. They have sellers there, but I’m not sure how trustworthy those bags are. The guide was extremely nice. The canyoneering was a wild experience. The guide was really nice as well, and had some crazy skills in taking videos for you! We unfortunately only made it half way through the tour because my partner dislocated his shoulder, and we didn’t get to see the end. We did a private tour, and our driver was incredible. He took us to the hospital 4 hours away from where the canyoneering takes place.
Review provided by Tripadvisor
Jan 27, 2025
Great Experience!!! - Amazing day! If you're staying in Mactan or Cebu City you need to do these 2 activities together as the drive there in back was about 7 hours in total. Doing them separately will result in a LOT more time in a van. We stayed in Mactan, and our pick up time was 2am. The whale shark part was truly magical. However, the wait time after arriving there for our slot was about 2 hours. We wish that had been more clearly communicated, so we could grab breakfast and shop for souvenirs. Instead we just sat by the van on very little sleep trying not to get annoyed. But the wait was definetly worth it. The canyoneering was so much fun. The route is gorgeous. Our guide, Merson, was an absolute joy. We couldn't have asked for a better experience.
For both activities there are plenty of opportunities to buy food, drinks, and souvenirs, so bring plenty of cash. I can not describe how great the whole day was, and would recommend this to everyone. 9/10!
Review provided by Tripadvisor
Jan 26, 2025
An amazing experience - What an amazing day!! You got to be so so close to the whale sharks and swim with them, the wait time for this is long but so so worth it. Then the canyoneering was brilliant. My guide was amazing 3 people to guide and then assisted and made it brilliant. Would 100% recommend. It is hardcore so would need to be fit to get the most out of it
Review provided by Tripadvisor
Jan 21, 2025
Amazing!!! - This was such a fantastic experience! From booking until pickup, there was clear communication and excellent service from the team. I was amazed that they would pick us up from our hotel and take us around to each location. The whale sharks were phenomenal and a must do experience when in the Philippines! Canyoneering pushed us beyond our limits and the tour guides were exceptional at taking photos and making it an unforgettable experience. I would highly recommend booking a tour to make your trip smooth and hassle-free. We hope to come again soon!
Review provided by Tripadvisor
Mar 21, 2025
Had an amazing time - The trip was amazing, I was solo on both of the tours but I had an amazing time! They took a lot of cool photos, would highly recommend!
Review provided by Tripadvisor
Feb 25, 2025
Oslob Whale Watching & Kawasan Canyoneering - The actual whale shark swim was an unbelievable experience. But we were told to wait for pick up at Cebu hotel at 2:10 am, arriving at the venue at 5:30am. We then waiting in line with about 1500 people (not exaggerating), got a number for our group at 6:30 and were told to come back at 7:30. We finally got in the water at 9am. The whale shark swim lasted for about 30-40 minutes, and was amazing. Considering the large number of people attending this attraction, it needs better organization, facilities (toilets are really bad for ladies) and just a better way to pass the time. Out tour operator does not pre-book time slots because they are liable for the cost of no-shows - the local operator of the whale shark venue does not refund for any cancelations. However, there were a lot of pre-booked tourists which bumped our time later. If you are thinking of booking, check this with the tour operator before you book!
Kawasan canyoneering was unreal - really good from start to finish. The local tour guides were accommodating and provided everything we needed over the full 5 hours we were with them.
Both highly recommended - just be careful how your booking for the whale sharks is handled, or be prepared to wait.
Review provided by Viator
Feb 23, 2025
Activities could have been a great experience but the tour guides were appalling - I chose to book this tour based on the reviews I have read and i am disappointed to say my experience was terrible. Firstly the driver showed up an hour late to pick me up, not apology or explanation was offered. No tour breifing information was provided. We went stratight into the reckless and dangerous driving, with no comfort breaks offered for 4 hours. We get to the the location and are promptly told that we will probably not be able to snorkel with whales because our number in the queue is 317 and they have customer off the numbers at 150 for the day. We are then forced to incur an extra cost to go scuba diving instead. This all felt pre-arranged and probably the instigating factor for the late pickup. The included breakfast was appalling and we had to pay to use the bathrooms at the location as well but the tour mentions none of these extra costs. The dive experience was shocking, the instructor was very aggressive and dismissive of my discomforts, paid to rent and gopro for this activity and the images were not that great. The next activity was long and arduous, there was no mention of the amount of walking and correct gear we needed to bring in the tour description. This part was a great experience, except for being dressed in appropiately and the tour guides not knowing much knowledge of the area we were in and not sharing any cultural experience, the focus was just get through the activity. Same reckless and dangerous driving on the way back with no comfort break. I think the experience depends on the tour guide you get, I guess we got someone who couldn't have cared less.
Review provided by Viator
Jan 15, 2025
Terrible Staff, Left in middle of busy road - I wish I could give a higher rating, but unfortunately, one element of the experience overshadowed everything else. It’s disappointing because it’s the company’s responsibility to ensure all their staff represent them well.
The activity itself was enjoyable. Although the waterfalls were closed due to a government issue, the alternative—snorkeling with turtles and colorful fish—was incredibly calming and memorable.
However, there were several frustrations that tarnished the experience. The GoPro provided by the company malfunctioned, so I ended up with no footage of my once-in-a-lifetime encounter with whale sharks. This was a major letdown, but I still might have rated the experience 4 stars if not for the driver.
The driver’s behavior completely soured the day. He wasn’t welcoming, helpful, or approachable from the start, but what really brought it down was how he handled the drop-off. I was the second-last to be picked up, so I logically assumed we’d be dropped off in reverse order. Instead, near the end of the journey, the driver suddenly asked if I wanted to get off at a random shopping mall. He claimed it would take 2-3 hours to reach my hotel because of a company policy requiring him to drop off others first, despite my hotel being just 20 minutes away.
It felt like an excuse to avoid extra effort. Tired from a long day of travel, I was left with an unpleasant choice: get off in the middle of a busy road and find my own way, or endure another 2-3 hours of driving unnecessarily. I chose to get off, which completely ruined the experience for me.
I cannot recommend this company and strongly advise choosing one with better drivers and more customer-focused policies. While the activities were enjoyable, the lack of professionalism and care from the staff made it an experience I wouldn’t repeat with this company.
Review provided by Tripadvisor