Worst Island Tour Experience - Booked a private tour back in April 2024 for June 5 of that same year, well in advance. We booked private because there were 14 of us so we wanted a personal experience. We received a call that we missed and then a text message from the company reconfirming our already booked private tour and then were told that the only transportation available sat 12 when we booked for up to 15. We then had to move our pre booked and paid for tour date from June 5 to June 6 so that a large enough shuttle would be available. On June 6 the shuttle that picked us up was not clean (had small roaches) and the air conditioning stopped working 2 hours into the tour. The driver Mau was so apologetic and tried to contact the company to get another shuttle. I along with another person in my party attempted to contact the company and were told that we need to speak with "Kentucky". When we spoke with "Kentucky" he insinuated that if we had brought open food on the shuttle (which we did not) that we were to blame for the roaches and that there were no other shuttles to help. "Kentucky" did not offer any assistance or solution other than offering to take us to the airport or flea market for free. We paid $1400 for this private tour and were sorely disappointed. This is by far the worst experience l've ever had.