Emotional Tour - While visiting NYC in March 2025, we visited the 911 Museum. The museum has been extremely well done with all the historic information as well as much memorabilia. It is very solemn and sad but well worth seeing

Memorable and informative. - Caesar added personal touch to the tour and was very engaging. Very good formative and knowledgeable about the area around the memorial. Excellent choice.

Sobering Reminder of 9/11 Artifacts - We purchased our tickets online for the All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory and there were NO lines. We had a wonderful tour guide (Russell Roubin) and when it was time to go in - we were taken to the door, tickets scanned with immediate entry. The park is beautiful, leaving a calm serene feeling of peace. The museum is underground and the displays are sobering... twisted steel and the staircase stand out. Multiple walls of pictures dedicated to all the fallen souls with a short video summarizing their regular lives was especially touching. The museum and park that were built in the years since the tragedy of 9/11 is a stark reminder to all of us, and something everyone should visit at some point in their lives.

A calm and serene place that is worth the detour. - If you haven't been to New York in over 15 years, go to ground zero quickly. It's changed a lot and it's a beautiful and serene place to visit. There is something solemn about worshiping at this place that marks history. It's worth the detour.

Great time - We had the best tour lady! She knew everything was so full of knowledge she made it so much fun and a great experience.

Memorial tour and guide was good but tour operator was unpleasant - Unfortunately this was not the best Viator experience we have ever had, and we book a lot of tours through them as we travel. The 9 11 tour was very good and the guide was very friendly and knowledgeable, however the one world observatory upgrade was really uncomfortable. The tickets we were provided with from the tour operator would not scan and the reception gave me a number to ring to ask them to resend the tickets in a format they could use and get the revenue back on. The lady in the tour operator office would not believe that they would not scan and re emailed me exactly the same tickets. She then asked to speak to my supervisor saying I didn’t know what I was doing (she obviously thought I was staff at the observatory and was very rude). The receptionist came and spoke to her then there was some kind of argument and a manager had to be sent for. All names were exchanged and I ended up having to email my tickets to the one world observatory manager so they could pick things up with the tour operator. The manager was so apologetic and handled the situation incredibly well, but it was not a pleasant experience. They still let us in after 30 minutes and we had a really lovely time in there. They said they would sort out all of the ticket side with the company. The problem with the tickets comes from a local tour operator who Viator are using to provide the service. But I really think Viator should rethink this particular operator as they made our experience very stressful.

General cultural experience - I had the opportunity to go last summer, I wanted to know a little of the history, the testimonies and see the residues of that sad and dramatic moment, a site with a lot of energetic charge and it is always good to know a little more in depth about the historical events and events that have left scars on humanity and history, in my opinion a little expensive the entrance fee for this type of events. Tuve la oportunidad de ir el verano pasado, queria conocer un poco de la historia, los testimonios y ver los residuos de aquel triste y dramatico momento, un sitio con bastante carga energetica y siempre es bueno conocer un poco mas en profundidad sobre los sucesos historicos y eventos que han dejado cicatrices en la humanidad y en la historia, a mi criterio un poco costosa la entrada para este tipo de eventos. J'ai eu l'occasion d'y aller l'été dernier, je voulais connaître un peu l'histoire, les témoignages et voir les vestiges de ce moment triste et dramatique, un site avec beaucoup d'énergie et il est toujours bon de connaître un peu plus en profondeur les événements historiques et les événements qui ont laissé des cicatrices dans l'humanité et l'histoire, à mon avis un peu cher le prix d'entrée pour ce type d'événement.

Awful-SCAM!!! No one showed up! - No one even showed up to give us our tour!! It was a scam and very $$ and said they won’t refund our $$. We will be calling cc company to get money back if they don’t reimburse us! Terrible experience!!!!

Awful Experience - I will never book an event with this irresponsible agency. I bought tickets for Ground Zero 911 Memorial back in 4/1/24, because we were going to be in NY. Our tour was @ 1:45 pm, on 4/15/24. We were to meet our guide at 24 State St., in front of the Starbucks, (at least that’s what the instruction said). We got there 1 hour early, waited and waited, no one showed up??? I tried looking for a # to call but none listed on the web. Instead they wanted us to email them with some confusing introductions. I finally called my bank to place a claim for a refund of $198. For services not rendered!!!

Poor tour great site - I totally recommend visiting ground zero. It is eerie to walk through and see what the people of NY endured at the hands of such evil and hate. My heart goes out to all who endured and lost loved ones. As far as the tour guide which was non existent it involved giving me my tickets and pointing me in the direction in which to walk enable to arrive at my destination. Everything we did and saw was without the need for $ spent purchasing through Viator. They also gave me the wrong tickets to one world observatory which took another chunk of time to work out with the fine folks of one world observatory with no help from tour guide or Viator. I would not use them again for this location. Waste of money. I would find alternate tours or purchase tickets at location as the site is one not to be missed.