9/11 Memorial Tour: Ground Zero and Museum Visit

Experience a personalized and emotional tour of the 9/11 Memorial and Ground Zero. Hear firsthand stories from a certified guide with a personal connection to the events. Pay tribute to the lives lost and gain a deeper understanding of the events that unfolded on September 11, 2001.

Duration: 4 hours
Cancellation: 24 hours
Highlights
  • St. Paul’s Chapel - The tour begins one block from Ground Zero at a historic church, built in 1766, that miraculously survived the falling debris from the attacks. Your guide will explain how this beautiful church served the community in the wake of the tragedy.
  • 9/11 Memorial Pools - Pay your respects to those who lost their lives at the…
What's Included
  • Optional upgrade to discover the artifacts in the 9/11 Museum with your skip-the-line ticket
  • New York City private guide with a personal connection to 9/11
  • Tour of Ground Zero, including outside St. Paul’s Chapel
  • Tales of heroism, tragedy, and resilience to enrich your visit
  • Guided visit to the 9/11 Memorial
What's Not Included
  • Gratuities
Additional Information

The terrorist attack in New York on September 11, 2001 is one of the most important events in the city’s history, and you can gain a deeper understanding of this tragic day on this private tour. Visit the landmarks of Ground Zero, including the National September 11 Memorial, with a guide who has a personal connection to that day. This tour offers an…

Location
L'Arte del Gelato
Greenwich Street
We meet inside the Oculus, a mall and transportation hub at Ground Zero. Go to Level C2. Your guide will be wearing an orange hat and standing by the L'Arte del Gelato stand.
Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Customer Ratings
4.9
(278 Ratings)
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T6743oplindaz
Oct 25, 2025
Tissues were plentiful and useful - Russell Roubin was knowledgeable, compassionate, and an effective storyteller who brought the history of the site to life in a respectful way.
Review provided by Tripadvisor
Lee_s
Oct 24, 2025
A honorable tribute - Jim Q. was a truly wonderful guide and storyteller. His firsthand account of his actual experience that fateful morning brought the event even more into focus for us. He obviously cares deeply about honoring those who sacrificed on 9/11. Being a guide is much, much more that just a job to Jim Quinn and we feel very fortunate to have been blessed with his care and attention on our first visit to the 9/11 Memorial.
Review provided by Viator
Stuart
Oct 3, 2025
A great tour - Dave brought the tragedy to life and explained all about the area and how it has evolved after the terrorist attack. It was a very worthwhile tour and we thoroughly enjoyed it
Review provided by Tripadvisor
Jamieac7286eb
Sep 8, 2025
Personal stories of 911 - Paul Kelly was a great guide. I learned so much more than I would have by just walking around. He had lots of personal stories to share and asked/listened to our stories of that day as well. Highly recommend.
Review provided by Tripadvisor
388charleyg
Jul 28, 2025
Jaclyn was awesome. - Jaclyn was an amazing tour guide. You could feel her love and enthusiasm while she spoke and she made our experience so meaningful.
Review provided by Tripadvisor
Annette
Jul 9, 2025
9/11 Memorial Private Tour with Helene was amazing! She did a great job sharing her experience & knowledge with us! 👏🏻👍🏻 - Our tour guide was fantastic! We loved Helene’s knowledge & she was able to connect with us! We were so glad we chose this!
Review provided by Tripadvisor
Kayemakin
Jun 15, 2025
Memorable Day - While most of us experienced 9/11 in our own way, having the experience detailed for us by our private guide made this a memorable day. Rob Maass was our guide who took time to describe for us everything we saw during our tour and shared his own thoughts. Our tickets with him helped us "skip the line" for the Museum, giving us extra time to explore. Worth every penny, we highly recommend this tour and Rob!
Review provided by Tripadvisor
John_d
Apr 22, 2025
911 Memorial and Tim the Local Tour Guide - Tim, Our guide from Viator was a 5 Star Tour Guide. Not only did he interact with every member of our 5 person Tour he was very genuine, and made us all very curious to hear his personal story tied to the Tragic Day in USA history. Our party of 5 would have never known the deatiled stories behind the memorial had we did it ourselves. If you are wanting a fantastic Tour of the 911 memorial, and a unique perspective then ask for Tim! Tim knows Manhattan, as he has lived and worked in NYC for more than two decades. Thanks again Tim from all 5 of us for the informative, educational Tour of the 911 memorial. PS send us the link to your TV commercials from the past. JD
Review provided by Viator
Annecv1680ne
Feb 15, 2025
Maya ⭐️⭐️⭐️⭐️⭐️ - Excellent tour. Personal insight and clear explanations of all. Grateful we took the time to book this tour. Maya was outstanding.
Review provided by Tripadvisor
Lauren
Jan 25, 2025
An unforgettable experience - Tim was our tour guide and it was a true pleasure to meet him. Knowledgable, warm & friendly we left feeling like we had made a new friend. Tim honoured the memory of those who perished and those who gave their lives. This was an experience we won’t ever forget.
Review provided by Tripadvisor
From $45
up to 15 guests
1 - Adult
Cancellation: Free cancellation up to 24 hours before the start of your experience (local time).