When the driver arrives at Nanning Wuxu International Airport (NNG), they will first verify your flight’s arrival time from the Arrival Flight Information Board. They will then proceed to the correct terminal building and wait at the exit where you will emerge. The driver will hold a sign with your name for approximately 30 minutes until you arrive. Please kindly present your passport to confirm your identity. Follow the driver to your hotel.

Frequently Asked Questions:

Q: How long will the driver wait for me?

A: If your flight arrives on time, the driver will wait until you appear.

Q: Will the driver leave the airport if I do not show up?

A: The driver will ask airport staff to check if anyone from the same flight remains in the luggage claim area. They will then contact the local travel agent and will only leave the airport after receiving approval from the travel agent.

Q: When should I call after arrival?

A: If you notice that all other passengers from your flight have left the luggage claim area but your luggage has not arrived, please contact the local travel agent immediately and request the driver to wait for you.

Q: What should I do if I cannot find my driver?

A: Contact the local travel agent. The staff will first determine your exact location. They may ask you to hand the phone to a nearby Chinese person to quickly identify your location. The driver will then come to you. No refund is available if you take a taxi.

Q: What happens if my flight is delayed?

A: An additional charge will need to be paid in cash to the driver. Please contact the local travel agent as soon as you know the flight is delayed, and again after boarding the plane. The driver is waiting for instructions on whether to wait for you. It will be too late if you call after a late arrival.

Q: What happens if my flight is cancelled?

A: Please contact the local travel agent. It is courteous to allow the driver to leave.

Q: Will the driver call me from the airport?

A: No, the driver does not speak English.

Q: Will you take me to my hotel?

A: This pickup price is for hotels in the downtown area of Nanning only, which includes the districts of Xingning and Qingxiu. Other districts are considered Outskirts Nanning. Hotels in Outskirts Nanning will incur an additional charge. Please verify if your hotel is located in downtown Nanning before booking.

If your hotel is in Outskirts Nanning, an additional cost will be advised. You will be asked to choose between Plan A or Plan B.

• Plan A: Approve the additional cost, and the booking will be confirmed.
• Plan B: A refund will be arranged if approval is not received within 24 hours.

• One way airport to hotel transfer by private air-conditioned vehicle
• Meet by friendly professional driver at airport
• Backup support by English speaking company staff during reservation and transfers

• Excess luggage charges (where applicable for assigning an extra vehicle)
• Gratuities

Nanning Wuxu International Airport (NNG) is located 40km from the center of Nanning. Booking an airport pickup service by phone can be challenging due to the lack of a radio system in every taxi. To bypass the inconvenience of lengthy airport taxi queues, it is highly recommended to pre-book this Nanning airport pickup service. This will ensure a smooth and pleasant arrival at your hotel. Kindly provide your flight details along with your hotel name and address to receive a confirmation voucher promptly.

• Please provide customer’s cellphone, flight details and hotel name to receive a confirmation voucher in time. The local travel agent does not accept a booking missing customer’s cellphone number. This cellphone number will be used for urgent help only. Please be sure this cellphone can be used in China.
• No refund for all confirmed booking, including no show caused by delayed or cancelled flights.
• The service hour of this airport pickup and transfer is from 07:00 to 23:00.
• Each passenger (aside from infant) can check in with a maximum of 2 pieces of luggage, total dimension not exceeding 158 cm (62 inch), wheels, handles and side pockets included. Each bag should not weigh over 20kg (44 lbs).
• Excessive and over-sized bag as subject to the availability of the storage space of the vehicle, may incurring surcharge.
• Service hour for airport pickup is between 07:00 to 23:00.
• You need approval from the local tour supplier for pickup before 07:00 or after 23:00. Kindly remind extra hour will be charged additionally according to Labor Law.
• For flight late arrival, extra hour will be charged. Usually you will be advised to pay in cash as tipping to your driver.

For a full refund, cancel at least 24 hours before the scheduled departure time.