Super experience Xcaret! the extraordinary night show - The best experience!, the super well done night show, with dancers, singers, choreographies, dances, animals, comparable to those of Broadway.... without words, the underground river and all the top attractions What an amazing place

Super.. - Super.. All was good. Night show was perfect. Food is good. Park is big. I love it. I advice to everybody...............

Easy to book/Best Prices - Best prices around and everything was seamless. Better than my resort. Transportation showed up at our resort. Would definitely use again.

Good trip, just too long of a Day! - It was way tooooo long of a day. We were dropped off at 9am and pick up was not until 9:30pm. I tried to ask for an earlier pick up and no help was offered or given. I had to then find a separate transportation company and pay and extra $80 to get us home earlier. There should have been some level of accommodation especially traveling with 2 kids that definitely couldn't make it until 9:30pm.

Extremely Disappointing and Unprofessional Service - Extremely Disappointing and Unprofessional Service I booked an excursion to Xcaret through this company via Viator, and it turned out to be one of the worst travel service experiences I have ever had. • Pickup Issues: The driver arrived over one hour late for the morning pickup, immediately cutting into our day and causing unnecessary stress. • No Driver Contact Information: We were never given any direct contact information for our driver, making it impossible to coordinate when delays occurred. • Return Trip Failure: At the end of the day, we were stranded despite being on time and exactly where we were told to meet. The company ignored all of our calls and messages while we were waiting. No one made any effort to locate us or resolve the situation. • Minimal Service Provided: The only actual service provided was purchasing our Xcaret tickets online — something we could have easily done ourselves. • Nonexistent Customer Support: Viator’s “support” was equally useless. When contacted, they simply told us to “call the operator” — which we had already done repeatedly without success. They made no effort to intervene or help, yet still collected their commission for doing nothing. • Lack of Accountability: Both the tour operator and Viator failed to meet the most basic standards of service. We followed all instructions and were punctual for both pickups, yet received no transportation back and no meaningful assistance from anyone involved. This was a complete failure of service and a breach of trust. For the price paid, the experience was unacceptable, and I will be pursuing a refund through my payment provider. Recommendation: Avoid this company entirely and book directly with the attraction or through a reputable operator. Viator, in this case, acted as nothing more than a commission-taking middleman without providing any real customer support.