Well organised and stimulating tour - This tour is worth doing when visiting Uruguay and a great representation of the country's Spanish (and Portuguese) heritage. Virginia was a great tour guide and gave a detailed insight into the history of the settlement, as well as the modern city and surrounding areas. The day well well-organised and ran on time. Highly recommended!

Tour operator needs better organization – but Colonia and guide were great! - The tour company/organizer completely forgot or messed up my pickup. After I booked the tour, I heard nothing from the organizer (unlike other tours) until I sent a message to get an answer on pickup time. They sent a note saying 0800 in the hotel lobby. I was there promptly at 0800 and no one came into a relatively small lobby asking for me or saying my name or saying Colonia tour. I sent a note via Viator app at 0830 asking if there was some delay or mishap and got no reply. Luckily in past message in app, there was a WhatsApp number, where I sent a note shortly before 0900 asking what was happening with the delay (note - my digital pass said pickup between 0800-0900 so I figured I was still within some window, even though their message said 0800). I got a reply back saying "the tour is really later, Im sending you a car to tet you on the tour" – upon which an Uber showed up and drove me to the full bus of the tour group that almost already left the main city and was pulled over on the side of a major road to let me on. I felt very embarrassed to hold up the group, but clearly something big had gone wrong with organizing a pickup and no one had reached out to me to figure out what was happening - they were just going to leave. The tour guide was so sweet and helpful and really did a wonderful job. What I didn't know though was that I would be the only English speaker amongst a group of 25-30 Portugese speaking guests so I felt awkward and isolated at times. This is no reflection upon the guide – again, he did a fantastic job, made sure to give me explanations still and made sure I was all set – but the company should've given some heads up about what I was walking into. The town of Colonia was very charming and sweet and a lovely place to visit. I think we could've easily skipped the collections museum - it was a random stop and didn't feel needed for a long day. I want to say all positive things about the guide and the city of Colonia, but the actual tour organizer clearly was disorganized that day and if it hadn't been for me reaching out, I would've fully lost out on this tour opportunity.