🇺🇸 24 - Very nice place Friendly and ready professionals to serve you Price , as usual on the net , salty , but worth the visit Completely complete souvenir store

Hard rock is amazing - The place and the server were ok. The food was great and the location from our hotel worked for us. They were setting up the stage for a live band when we left. I would definitely like to return and spend some time at rbis location.

Vacations and a good sailing end - After sailing through the bay, we went to hard rock, where we tasted some typical American-style burgers, very good price/quality ratio, the service was also one of the best. Lots of photos inside the place that is very well decorated like the other Hard Rock cafes in the world. Everything turned out very well.

Good place in Bay Side - Very good place for an afternoon meal , great location in Bay Side - Miami, comfortable and good prices. Dishes well proportioned and very good service

Always a good time at Hard Rock Cafe! - The service and atmosphere was amazing as always in a Hard Rock Cafe. We enjoyed our meals and our time visit g this location.

Central - you get what you expect in hard rock. Good drinks and the best burger in town. The cafe is in a nice area with several bars and restaurants

Great experience in the evening - The Hard Rock Cafe here is very large and we really enjoyed our visit. The burgers were always good and the service was very friendly. I would make a few concessions to the decor, which could do with a bit of a refresh, and to the atmosphere of the room - the large room should be divided into smaller, more comfortable areas. All in all, though, it was still a very nice evening here.

The Normal of a Hard Rock - We had reservation, which did not help us much, as at the door we were told that we had to wait 30min.When we finally climbed good atmosphere as in all the Hard Rock and many empty tables, I do not understand so much waiting.The attention of the waitress very friendly the usual food of the site with nothing to highlight.It has a terrace to the Byside of Miami that seems to be to eat very nice,this day was very airy in Miami and only some daring who did not want to wait for the interior used it.

Sadly it wasn’t a great experience - With absolute credit to the server whom probably would have understood if we walked out at any point of the 1hr & 30mins it took to receive our food; that was just one issue of many of the night. It was our daughter’s birthday and we tried to make a reservation to ensure we got a seat but was told by a rather unenthusiastic front of house member of staff that one would not be needed just come back. When we did 2hrs later after our boat trip we were told there was no seating available inside but they could fit us in outside which they did on the very last table which was was near the service entry point. It took ages to get drinks because the server said the closest machine was broken. As mentioned it took an age to get our food because the server said the kitchen was backed up. We were not given any cutlery to eat our food at all!! Even when our food arrived we were not given anything and had to ask. The server said this was because they didn’t have any up front nor any ready back in the kitchen at the moment. Are you serious we said? The server said ‘I got you’. But after 5 mins of waiting with her food on the table my wife had to physically track down the server to say it’s totally unacceptable that she has not been given anything to eat her food with. They eventually came but the rest of us just ate our food with our fingers but my wife couldn’t easily do that with her dish so had to wait. Treon our server did his best and was running around manic all night and was badly let down by the restaurant and so it would have been easy to punish him (with lack of or low tip for example) but we didn’t. He was nice enough too despite being rushed off his feet to recognise our daughter’s birthday. We saw a couple of porters walking around all the time we were there basically doing nothing - walking back and forth next to tables that went uncleared for ages for example. The floor near where we sat was all flooded - like sopping wet and the staff didn’t even notice. It was my wife who pointed it out and the cause was because a tap in the outside bar had been left on and the sink was blocked. The bar was staffed and it just explains how chaotic it was they didn’t even notice it all gushing everywhere. This is the only Hard Rock where we haven’t been given a survey to complete. We don’t wonder what that might be!

Worst experience ever. - Worst experience ever. We bookef a table 24 hours to ensure we got a nice table. They put us on a high table that we refused to sit at. We got another table as it was plenty of avalible tabled. After 20 minutes we had to ask for the drink menu. We order smash burger with mushrom, upgraded with unionrings and two dipsauce. The burger had not one mushrom, we asked and they said that the mushrom was cooked in the burger🤣 We got one of the dipsauce and have to ask for the other. The server came back with mayonaise in a bottle 🤣 We had to explain again which dipsauce that was missing. The burger was full of black pepper that it stings on the lips and I love black pepper. But this tasted to much pepper. Ordered one more pale ale beer, and even that he served me the wrong beer. So don't hire school kids doing a trained persons job!!!