The best tour ever indeed - One of the best experiences ever. I loved the sunrise though it was too cold and then the bike ride was amazing. This group were so caring and entertaining, my friends and I had a blast and without a doubt we would do it again. Nani and Joe were the best. Love them

Great experience, views and activity - well organised - At a time it felt as if why we are subjecting ourselves to the brutality of waking up at 130 AM, bearing super super cold and windy weather, and then biking down empty stomach. But the experience has to be one of the best of all the experiences we have had. It is an early morning but prompt start; it is cold at the top and the winds make it worse (we found a large rock and stood behind it for a long while). If you can have a tripod for a time lapse of the sunrise it is fantastic. The scenery is beautiful. The bike ride down felt like the instructors were well in control. It is more like a skateboarding that a bike ride because you hardly ever pedal or break into a sweat. However you do need to use the brakes quite a bit else you feel out of control. The stop at Paui is a nice one for a much needed breakfast. Overall very very fun experience

So fun - Staff was amazing! So helpful and compassionate. Joe especially kept us entertained with his stories! Enjoyed stopping in the little town for breakfast

Don’t miss this amazing experience! - Nani, Everett and Joe were amazing!! The early morning is definitely worth the wake up. The guides were fantastic and took all riding abilities into play. Options to stop if uncomfortable were easy. Hauling ass down the hill for the adventure seekers was also GREAT! The information we learned was fun and educational. My only advice…there is no damn coffee anywhere for the first five hours and it’s stupid early so make some and bring it with you. Maybe a pair of gloves. It is cold and I like cold weather.

Fun experience, beautiful views, all around enjoyable - We booked with this company after the original company we booked with canceled our reservation the day before our excursion because we were the only ones booked in that time slot. This company has older bikes but they seemed to be well maintained. We did the sunrise tour, we were the lucky 50% that got an amazing sunrise. It is not the guides fault if it ends up too cloudy to see a sunrise. It was 35 degrees up there so dress warm. They provided a hooded fleece lined poncho to wrap around yourself while you wait for the sunrise, that was a nice surprise. The ride down the volcano felt safe being able to ride in the middle of the car lane. We liked the guided tour so that we didn’t have to worry about when to ride on the side so cars could pass. The van following us let the lead know and then we would all move over. There isn’t very much vehicle traffic going down the mountain so it was a very nice ride down. I am not a biker by any means, truth be told it had been a few years since I have been on a bike and we are in our 50’s so I was a little nervous but I had a blast. The stop in the little town for a drink or snack was very enjoyable. Make sure you stop in the store that carries the cookies from the Maui Cookie Lady (delicious). You can bring a backpack that you leave on the bus, for water bottles, snacks, and a place to put the clothes you take off as it warms up. Just be prepared to tip half to the bus drivers after they bring you down to the beginning of the biking part and the other half of the tip to the guides at the end of the biking part. We were not prepared to do that so we gave it all at the end and they said they would give the portion to the bus drivers. Everyone we dealt with was kind, funny, and informative.

Must Do - 10/10 recommendation! Had the best time on this trip with such wonderful guides! I was a little worried at first and thought I couldn’t handle the speed or turns, but they make sure you feel comfortable and safe. There’s also the option of riding in the van at anytime. Such a great experience! So glad we did this! Thank you again!

Great Experience! - My wife and I had such a wonderful time heading up to Haleakala with Aleeka followed by the downhill bike tour with Manny. Both had us cracking up with laughter many times and their knowledge and expertise made both portions of the excursion worthwhile. Most importantly we felt safe because driving up to the sunrise and then biking 18 miles can be nerve racking, but we were in good hands and I would definitely recommend this to anyone (just dress warm!).

Memorable Experience!! - Alex, Spencer, Joe and Noni made our experience a memorable one. The bus ride to the top was well timed for us to get the best spots. Spencer and Joe were great in sharing Maui and Hawaiian history!! Highly recommend!!

Great crew (Stewart/guillermo) - Great guide and driver, knowledgeable & courteous. Helped with motion sickness with ginger chews which helps on that road!

Book with them if you enjoy patronizing, condescending rude customer service. - My sister, my daughter and I booked our trip after we already arrived in Maui, our first mistake, as we had no ability to dress in layers. Our second mistake was booking on Viator, their website only says just that: Dress in layers. I hate to say our third mistake was booking with mountain riders because I absolutely loved Joe our bike guide and Spencer our bus driver and the experience was incredible and I will remember it for a lifetime.. The problem was with the women who answered the phone when I called and the women who was at the office when we arrived for our tour.       The problem started when We got a text 12 hours before our trip warning that it will be 30 degrees on the summit. It would have been nice to have been sent that immediately after booking, it would have given us more time to gather warm clothing. I called to talk to them as we were not prepared for that. I was treated so rudely over the phone. I was just looking for advice and the women said I don't know what to tell you. I told her she wasn't helpful and she got ruder. No where on the Viator website does it mention how cold it will be. It does mention directly on Mountain Riders website that wind breakers are recommended. If I had booked directly with them, I might have seen that. All she had to say to me was that she would talk to her marketing department which honestly made me feel like it is a marketing ploy to not inform people about how cold it will be to not scare potential customers away. Other companies offer jackets and windbreaker blankets. If like me you are not prepared for 30degree weather that might be a better option. I reached out to mountain riders again through email as calling and talking to the rude women wasn't helpful to let them know my concern and they suggested to bring blankets, super helpful if it wasn't 5 hour after my tour started.Be warned its freezing and windy up there.       The rudeness of the women I encountered over the phone continued on the day of the trip. While my sister was filling out the waiver, she had some legitimate questions. She was concerned about the risk of death and tried to talk and ask questions and Nannis response was I don't have to answer that. My sister choose to not go because she didn't want to die. I wish mountain riders had a kinder, warmer customer service team. The guides were both incredibly helpful and informative. I loved the history lesson and stories from both Joe and Spencer. Joe had a talent of making every rider feel comfortable. It was very unfortunate that my sister missed out on the experience because Naanni didn't want to do her job and answer some legitimate concerns.       My daughter and I had the best time on the trip. The sunrise was incredible. The bike ride was exhilarating, not scary or a death trap like the waiver made my sister feel and Naanni reinforced with her inability to take the time to answer her questions. She made it seem like people died all the time on the trip. Overall I rate the experience a 10 out of 10, guides 10 out of 10 and customer service a minus 10.