Mar 31, 2025
Nice choice in Costa Maya - We had a great experience with Jhoana Zamudio. We found her easily with the directions send from Get Your Guide. She was kind, welcoming, and fun. Jhoana was engaging and flexible with our group. She brought us snacks and drinks, which my children really enjoyed.
The lagoon was pretty. We all enjoyed swimming in the clear, fresh water. The sand and shells were so unique.
The drive was about an hour and a half both ways, but looking around the port and the town, I feel like this was a good choice for the port.
The only thing I had expected, but did not experience was more of a boat tour of the lagoon. It would be fun to see more of the area. We liked swimming though, so maybe it was a good trade off of time.
Review provided by Tripadvisor
Jan 10, 2025
highly recommend!!!:) - our tour guide was amazing and we learned so much history about the areas we visited! breathtaking views on the boat and the ruins were very interesting to see in person! Highly recommend this company :)
Review provided by Tripadvisor
Jan 6, 2025
Great trip, worth every penny - We had a great time on our excursion. We met our tour guide just outside the port gate. The taxi van was clean and the 50-55 drive was enjoyable because our tour guide did a lot of Q&A during this time. We stoped to get fresh pineapple before proceeding to the boat. We got to ride around the boat and swim for about 2hrs. The Lagoon is beautiful. I my personal opinion, the shrimp tacos at the restaurant was the best part of the trip and worth booking the excursion just for it alone. Would highly recommend this excursion and tour group.
Review provided by Viator
Jan 2, 2025
Beautiful scenery and great guide! - The scenery was beautiful and our guide, David, did a fantastic job! The lunch was delicious. (The water was cool due to it being December.)
Review provided by Viator
Jul 13, 2024
Lounging in the Lagoon - We had a great time. There were 10 of us on the tour. We learned about the area. We had a wonderful swim in two locations. After the boat we had a nice taco lunch at a local restaurant. My 10 year old enjoyed it and Ivan was a great guide.
Review provided by Viator
Jan 12, 2025
The trip is a bit long to... - The trip is a bit long to get to the lagoon, but after arrival, everything was great. Johanna was a great guide and our boat driver was great. Lagoon is very beautiful. Better snorkeling would have been nice...but they don't have in the lagoon.
Review provided by Viator
Oct 20, 2024
Great Experience! - Tour was a great experience! The Lagoon is almost breath taking! We didn't get to go to all the areas because Wednesday's they close off certain areas of the Lagoon. We still had a great experience and the food... WOW. Superb! If you're looking for a relaxing experience and do not mind the drive from the Carnival Port, this is a great option!
Review provided by Tripadvisor
Sep 24, 2025
Canceled Last Minute - The tour company canceled my excursion less than 24 hours in advance. They stated they did not get the minimum of 6 participants to run the tour. I do not recall seeing that requirement anywhere in the listing.
I was on a cruise and I do not typically buy the wifi. I checked my email as soon as I got off the ship and connected to the wifi in the cruise port.
Miraculously, I was able to catch a cruise sponsored excursion moments before they departed. If I had not moved with such haste, my entire day in port would have been ruined.
I do not object to minimum participant requirements, but I feel 48 hours notice should be given. I did have wifi in my previous port and would have seen the email if one had been sent.
Review provided by Viator
Mar 27, 2025
COSTAMAYA Trip Ruined. TourOperator Balcalar Experances non Existent. - Tour Guide did not show up. Waited 1:00 Hour Plus and asked around all other Tour Operators and Taxis and no one new this Company Bacalar Experiences. Meeting Place was DeliSuper and they did not now the Pick Up Person and confirmed they were not there.
Review provided by Tripadvisor
Feb 21, 2025
Viator completely useless, wasted a vacation day - The guide did not show up, we were left waiting in a dusty parking lot for over 2 hours. Could not get any other tour. Lost one entire day of vacation. Viator support was useless, they just kept saying “unfortunately”. Waiting for compensation before escalating this to a higher level. This was a tour recommended by Viator agent the night before, who assured us we would be picked up and have a great time. Anything for a sale.
Review provided by Viator