Upon arrival at Lanzhou Zhongchuan Airport (LHW), the driver will first verify your flight’s arrival time using the Arrival Flight Information Board. He will then proceed to the correct terminal building and wait at the exit where you will emerge, holding a sign with your name. Please follow him to your hotel.

Frequently Asked Questions:

Q: How long will the driver wait for me?

A: The driver will wait until you arrive. If the last passenger from your flight has exited, he will inquire with airport staff if anyone remains in the luggage claim area. He will then contact the local travel agent by phone. The driver will only leave the airport after receiving a call from the local travel agent.

Q: What happens if my flight is delayed?

A: Delayed flights will incur an additional charge. Please use the urgent contact number on your voucher to reach the local travel agent as soon as possible.

Q: What happens if my flight is cancelled?

A: Please use the urgent contact number on your voucher to contact the local travel agent promptly. If the driver is already at the airport, there will be no refund for a no-show due to flight cancellation.

Q: Will the driver call me from the airport?

A: No, the driver does not speak English. The local travel agent will assist you.

Q: What should I do if I cannot find my driver?

A: Call the local travel agent. They will ask you to hand the phone to a nearby Chinese person to help clarify your location. Please wait there, and the driver will come to you. Do not move or attempt to go to your hotel on your own.

• One way airport to hotel transfer by private air-conditioned vehicle
• Meet by friendly professional driver at airport
• Backup support by English speaking company staff during reservation and transfers

• Excess luggage charges (where applicable for assigning an extra vehicle)
• Gratuities

Lanzhou Zhongchuan Airport (LHW) is situated 70km north of Lanzhou. Booking an airport pickup service in advance by phone can be challenging. To bypass the inconvenience of lengthy airport taxi queues, consider this pre-booked Lanzhou Airport pickup service. It is provided by one of China’s largest car rental companies. Your driver will be waiting at the exit with a sign displaying your name, ready to transport you to your hotel effortlessly. Please supply your flight details and hotel name and address to receive a confirmation voucher promptly. Although your driver may not speak English, you can contact an English-speaking company representative for urgent assistance using the provided contact number.

• Please offer airline details upon reservation.
• No refund for all confirmed booking, including no show caused by delayed or cancelled flights.
• The service hour of this airport pickup and transfer is from 07:00 to 23:00.
• Each passenger (aside from infant) can check in with a maximum of 2 pieces of luggage, total dimension not exceeding 158 cm (62 inch), wheels, handles and side pockets included. Each bag should not weigh over 20kg (44 lbs).
• Excessive and over-sized bag as subject to the availability of the storage space of the vehicle, may incurring surcharge.

For a full refund, cancel at least 24 hours before the scheduled departure time.