Feb 14, 2023
Stunning! - Excellent experience on the Bernina Train.... Magical!
Breathtaking views, refreshing chill weather and delicious food on Houser. Definitely will go again
Review provided by Viator
Jan 15, 2023
A must do!! - The Lake Como cruise and Bernina train ride was such a joy and major highlight. St Moritz was also beautiful town. A must do when in Milan. Also very important to respect the tour guide’s times at each destination.
Review provided by Viator
Jan 13, 2023
Don’t just shop in Milan, do this tour! - A lot of mixed reviews here and I want to clear up some of the misconceptions here. Firstly I would highly recommend this tour if you are in Milan during winter and are short for time - the tour has a lot to unpack with the Lake Como cruise and riding the red Bernina train - all fantastic once in a lifetime experiences. We went with a big contingent - two groups largely Spanish and English speaking and the guide did a great job communicating in these 2 languages with the sights and stories she was able to share. Yes the journey is fairly long - so if you are hoping to have a long free and easy time at each destination, then you’re going to need to more than a day and this tour would probably not suit you. I liked that we went to Lake Como during the off peak season so we didn’t have to wrestle with the crowds and could take nice photos. The major highlight was the 2 hour Bernina train ride from Tirano to St Moritz as the scenes of the snow capped mountains and towns we went past were breathtaking. It’s quite amazing with the railway infrastructure that’s been built at 2000m high. We had 1.5 hours to explore St Moritz which I felt was sufficient - I have to say the Swiss life ain’t cheap given the finer things they have at their disposal. Loved the town nonetheless - very fairy tale like. Lastly, as with any tour, you have to RESPECT the times given by your guide (perhaps it should have been highlighted a bit more), hence I’m not surprised that people get left behind and I suspect it may have happened more than once. Oh and also, the Bernina train ticket has a 24 hour expiry date, so you may even elect to stay a night at St Moritz and make your own way back to Italy but be sure to let your guide know about this. Thumbs up to the driver too who aced the journey throughout. Overall, I’d still highly rate this tour as the scenery spectacle were really mesmerising.
Review provided by Tripadvisor
Jul 29, 2022
Must do tour if visiting Milan! - Amazing trip. It is a long day but the stops and views are just phenomenal. The bus driver, David was so accomodating and patient. The tour guide knew many things about the places we visited. Everything was perfect. The Bernina train (not to be mistaken for the express because this one takes 2 hours for a shorter distance and has many stops) is just spectacular. Try and sit on the right side of the carriage if you can. The views left my husband and I speechless
Review provided by Viator
Nov 6, 2022
Beautiful Bernaise - Wonderful day and very well organised. Very long but worth it! Would have liked time in St Moritz instead of Lake Como but overall happy with the tour
Review provided by Viator
Jan 4, 2023
Quite disappointed by tour organizer - We booked on "Get your guide" the tour "Como lake - Saint-Moritz - Bernina train" organized by Autostradale viaggi
We went on Thursday 29th December 2022
My comment was not accepted by the get your guide website (it seems that they do not accept negative reviews, but only good ones) so that why i am publishing it here.
I was expecting more from this tour …
I think that time is short to see in one same day Como Lake, St Moritz and Bernina Train … especially in winter time when Sun goes down quite early in mountain (16h45)
The tour itself is not well designed :
There were no clear time table that was given of the tour, until last moment we wasn’t sure if we head to Tirano or to St Moritz after the Lake
information given by the tour guide was not clear and confusing, her microphone was noisy and her speech wasn’t as clear as it has to be.
We started at 7h in front of Scala Theatre Milano, we stopped in Train Station Centrale to hop on other clients of the tour.
The coach make another stop at 08h30 in a gas station on the highway to Lecco, to make everyone takes coffee and quick breakfast, that was completely useless and time wasting since the gas station cafeteria could not handle 50 clients at the same time.
We reached Varenna at 9h30 and started the tour in Boat, it lasted 40mn nearly and then went for a walk in Varenna for 20mn.
It would be better to get the coffee there in front of the lake and not in the gas station, there were sevral coffee and beautiful bars where to stay, the time we spent in the gas station would be better in the lake instead.
The road from Varenna to St-Moritz is very beautiful, magnificient landscapes to see there.
Once In Saint-Moritz at 13h10 we discover that we have only 1h20 there cause the train starts at 14h30 … where to get lunch ? what to choose : discover village or get lunch ? The guide took us to the center of the village to a crowded restaurant with a very long queue, in which you need more than 30mn to get a table, it is clear that time will not be enough. There were no other solutions to get lunch other restaurants was very expensive (so better take its own food with you, sandwiches, from the beginning). At the end, we lost time looking where to get lunch, for no results, and could not see the village. The tour company clearly could manage this in a better way.
The Bernina train started around 14h45, the wagon allowed to us was no panoramic-roof, instead of the front wagon of the train, so it is less pratical to take pictures of landscape.
Landscapes are gorgeous here too, but we reached the most famous spot of the bernina tour (the bridge loop) with very few sunlight and could not appreciate as well as in day time.
After we get off the train at 17h15, the tour guide moved very quickly to the coach and lost behind her 5 people of the group (you have to cross an underground corridor, no indication, not obvious to find your way if you are alone), several clients with us founded that she wasn’t actually welcoming or efficient in the tour management.
We reached Milano at 20h, a lot of traffic on the road on way back to Milano.
Review provided by Tripadvisor
Oct 31, 2019
Disappointing tour - While we saw some beautiful sights, this was a long, disappointing tour. Before our boat tour on Lake Como, we were given a short, acceptable amount of time to grab a quick snack. The boat ride on Lake Como was lovely. Next, on the way to St Moritz, we stopped at a rest stop for 20 minutes, where we were encouraged to get something to eat due to the high prices in St Moritz. Some of our group were late in getting back to the bus and we were scolded, both in English and Spanish, by our tour guide. Once we got to St Moritz, we discovered that all of the shops were closed, as it was Sunday. The only thing open were restaurants! It would have been helpful to know this before booking, as it may have made a difference in the day we chose for the tour. The San Bernina train ride was scenic. Our guide was sound asleep during the train ride. I’ve honestly never encountered this before. Usually a guide is more engaging. Finally, the us ride back to Milan- what should have been a 2 hour ride turned into 4 hours, due to unforeseen accidents and traffic; I realize this is unavoidable. Overall, there was too much time spent getting to the destinations and an unnecessary food stop at a rest station. Our guide was a huge disappointment. Save your money on this one...it would have been more enjoyable hiring a private driver to get us to these destination points.
Review provided by Tripadvisor
Sep 5, 2023
DO NOT BOOK WITH THIS OPERATOR - DO NOT BOOK WITH THIS OPERATOR. The tour is offered as a “luxury air conditioned bus” and “Relax in climate-controlled comfort as you travel by luxury coach” - THERE WAS NO AIR CONDITIONING. It was far too hot, for three hours in the morning and three hours in the afternoon, everyone was extremely uncomfortable and feeling sick, the bus smelt of body odour and everyone was having the fan themselves with whatever the could. Company is lying that the air conditioning broke on the way back but it was never on!!! Several people got up to request it. Guide and driver were uninterested, rude and self-important (throughout the day not just about the air con). Neither seemed to actually enjoy what they were doing or wanted to interact with the customers. The guide even arrived late to the meet up point after lunch. Most uncomfortable day of any holiday ever, they have completely ruined this experience.
Review provided by Viator
Dec 6, 2022
Liers - I looked over the reviews. Indeed, the details of the trip CLEARLY stated the train is from Tirano to St. Moritz. Not St. Moritz to Tirano. Tirano to St. Moritz means taking the train FROM Tirano, and arriving to St. Moritz BY TRAIN. ANY other situation is a LIE, which we received no explanation for. Maybe there were factors and reasons, but GIVE US AN EXPLANATION! Ideally BEFORE the trip takes place, so we can chose to continue or not. You offer a clear description. It doesn't matter why we want it in this order, why we want it to be respected and us to be respected as people. Maybe we just like going up in a train. We purchased the trip FOR THIS ROUTE. This order was specified multiple times in the product description (in the Summary, Itinerary, Highlights, and Full Description). Not A and B, but from A to B. So it's not like we go visit A and B and C and it doesn't matter which order, it's about the train route, which is a point in itself and should not be subject to change, especially without EXPLAINING and EMPHASIZING WHY THE CHANGE HAS HAPPENED. And we purchased the guided tour in Tirano, not 30 minutes free-time. You are bluntly LYING in your replies. No one in the trip received any earphones. Your reply to this is like "the guide gives earphones bla bla". You mean we are lying? WE WERE THERE. WERE RECEIVED NO EARPHONES! ZERO! NADA! We could barely hear the guide in the train or anywhere outside the bus. STOP LYING! And make accurate descriptions. Another lie: The itinerary says "Bernina Express (panoramic train)". This is copy-pasted so you have no argument than to modify it and offer refunds. Actually and even in the Summary it says "Bernina red train", which is DIFFERENT and NOT Bernina Express. Personally I didn't care about advantages of the real express train, it's just that it's a LIE that matters, and we feel LIED and DECEIVED by the disrespect or lack of care from this uncivilized company. Just act like you're in the European Union, not in Africa.
Review provided by Tripadvisor
Oct 9, 2022
Tour from HELL!! - This trio was a nightmare from HELL!
Out tour guide left us in St. Moritz. without a ride back to Milan! Who does that??? I plan on taking legal action! This is totally unacceptable who and what company would abandon tourists in a foreign country?
This was the worst experience of my life!!
Review provided by Viator