Thankyou - The hotel staff were always on hand to help with anything we needed. Mohamed who cleaned our room everyday was so friendly and his cleanliness was out of this world!! Always making animals for our 7 year old daughter out of the bedding or towels, she loved this!! Ali in the restaurant was incredible everyday greating us with a smile and amazing service!! Thankyou for an incredible stay!!!

It's absolutely amazing, more like a 10 star rating. - We booked this hotel for a honeymoon, the hotel is faultmess, this is our 3rd time to hurghada and this is the best hotel we have stayed at. Within 24 hours of being in this hotel, we booked again for june 2025. If you are looking for something special, this is an absolute must. The food is amazing, the cleaners are waiting in line to clean any spillages. The gardens are spotless. Im truly amazed. The 5 star raiting for this hotel is under rated i would give 10 stars. Well done to all the staff.

Great crew! - The crew was very child friendly and helpful. In particular Azam (1), Mohamed Alnaser, Mohamed Reda and Machmoud Mohamed! Their service was excellent.

Best all-in ever - Everything is great! From the check-in (we came in the hotel 4 hours before check in time and still we got a room in 2 hours after announcing ourselves at the reception), to the friendliness and helpfulness and competence of the staff, to the cleanness of our room (special thanks to Abdnady Mohamed for that). Facilities are great, quite a lot of slides for all ages and interests.aqua park exceeds expectations - well taken care of and with amazing staff. Room was very nice and convenient. Everywhere you go, you're next to a swimming pool -huge plus when with kids. Me and my son had a great vacation.

A solid destination for a family with tasty food and friendly staff but maybe 4/5 years old and above. - Very friendly staff, in particular Ahmed Sheeba. Always a friendly face in the main restaurant and we wanted for nothing - attentive and great with children. Very professional manager. We had a medical emergency and the manager and on-site doctor attended quickly and gave good advice and made arrangements to go to hospital on blue lights. Facilities could be better. The medical emergency may have been partly avoided if we had a shower/grippy bath mat as our son slipped and cut the back of his head requiring stitches, although he did run into the shower area so 50/50 responsibility is fair. Local hospital. Should you need it, was very friendly, professional, clean and attentive. Hospital food wasn't too bad either and luckily our insurance covered such an event, which costed £2k+. Food was tasty. Not much repetition and we were there for two weeks, always two or three things in the BBQ area and inside plenty of choice and the coffee was nice, especially the Turkish coffee. Illness. In our second week we all (four of us) got a dodgy tummy and had to get medication from a local pharmacy. Unsure of the cause... Water park was fun. Mainly geared towards taller people, maybe 5 years old and up. Foam party was good fun, sun loungers always available and snacks were never far away. TUI staff were great. Very attentive and friendly, letting us use their phones to call the insurance company in the UK. We would check in with them most days and nothing was too much to ask. Beach trips were fun. We alternated beach and pool days and the shuttle bus was regular, safe, swift and fun. Only about 15 minutes and we always got on. Food at the beach was included but was basic - pizzas were better than the burgers but beer was always cold. Again, sun beds always available and staff would rearrange them if you had a particular parasol in mind. Boccia game seemed to be dominated by pensioners from Europe in Speedos and the like so we steered clear of that. Beach was clean and water was clear with small fish coming up close. Evening entertainment. There was an inflatable/bouncy castle area next to the kids disco which was extortionate, I think £5/hour, considering a child will want to go on it every day for a whole two week stay. Kid's disco was always running but was quite late, about 8.30 from memory. We went during a local holiday and for a few nights there were kids flying about on their scooters crashing into things and people, sometimes even breaking brickwork and plant pots. We complained but it seemed the staff were unable to put their foot down as they didn't want to upset the locals that stay for a few nights (with their unruly kids). Evening drinks. Enjoyable and plenty to try during our stay, waiting staff were engaging and happy to make suggestions. Excursion to the red sea. We did the glass-bottomed boat tour. We adults enjoyed the extra-long coral reef but kids (3 and 1) got restless and borderline dangerous as there was very little to do onboard for the hour or two we were on board.