Upon arrival at Huangshan Tunxi International Airport (TXN), the driver will first verify your flight’s arrival time from the Arrival Flight Information Board. He will then proceed to the correct terminal building and wait at the exit where you will emerge, holding a sign with your name. Please follow him to your hotel.

If needed, use the urgent contact number on your voucher to reach the local travel agent.

Frequently Asked Questions:

Q: How long will the driver wait for me?

A: If your flight is on time, the driver will wait until you arrive.

Q: Will the driver leave the airport if I do not show up?

A: The driver will ask airport staff to check if anyone from the same flight remains in the luggage claim area. He will then contact the local travel agent and will only leave the airport with their approval.

Q: When should I call after arrival?

A: If everyone from your flight has left the luggage claim area but your luggage has not arrived, immediately contact the local travel agent and request the driver to wait.

Q: What should I do if I cannot find my driver?

A: Call the local travel agent. The staff will determine your exact location, often asking you to hand the phone to a nearby Chinese person. This is the quickest way to locate you. The driver will come to you. No refund is available if you take a taxi.

Q: What happens if my flight is delayed?

A: An additional charge will be required, payable in cash to the driver. Contact the local travel agent as soon as you know about the delay and again after boarding. The driver awaits instructions on whether to wait. Calling after a late arrival is too late.

Q: What happens if my flight is canceled?

A: Contact the local travel agent. It is courteous to allow the driver to leave.

Q: Will the driver call me from the airport?

A: No, the driver does not speak English.

Q: Will you take me to my hotel?

A: The pickup price covers hotels in downtown Huangshan only, which includes the districts of Tunxi and Huangshan. Other districts are considered Outskirts Huangshan and incur additional charges. Verify your hotel’s location in downtown Huangshan before booking.

If your hotel is in Outskirts Huangshan, additional costs will be advised.

• Plan A: Upon timely approval, the booking will be confirmed.
• Plan B: A refund will be arranged if approval is not received within 24 hours.

• One-way airport to hotel transfer by private air-conditioned vehicle
• Meet by friendly professional driver at airport
• Backup support by English speaking company staff during reservation and transfers

• Excess luggage charges (where applicable for assigning an extra vehicle)
• Gratuities

Huangshan Tunxi International Airport (TXN) is situated 57km southeast of Huangshan. As there is no taxi call center in Huangshan, arranging airport pickup by phone in advance can be challenging. To bypass the inconvenience of lengthy airport taxi queues, consider this pre-booked Huangshan Airport pickup service. The driver will be waiting at the exit with a sign displaying your name and will comfortably transport you to your hotel. Please supply your flight information and hotel name and address to receive a confirmation voucher promptly.

• Please provide customer’s cellphone, flight details and hotel name to receive a confirmation voucher in time. The local travel agent does not accept a booking missing customer’s cellphone number. This cellphone number will be used for urgent help only. Please be sure this cellphone can be used in China.
• No refund for all confirmed booking, including no show caused by delayed or cancelled flights.
• The service hour of this airport pickup and transfer is 24 hours.
• Each passenger (aside from infant) can check in with a maximum of 2 pieces of luggage, total dimension not exceeding 158 cm (62 inch), wheels, handles and side pockets included. Each bag should not weigh over 20kg (44 lbs).
• Excessive and over-sized bag as subject to the availability of the storage space of the vehicle, may incurring surcharge.

For a full refund, cancel at least 24 hours before the scheduled departure time.