My favourite excursion! - This was by far our favourite experience whilst staying in Florence. Our tour guide, Emmanuelle was fantastic! So knowledgeable about both galleries, the artwork and the city of Florence. She was incredibly interesting and we could have listened to her talk for hours. Both galleries are stunning and we are so glad we chose to have a guided tour.

Very knowledgeable tour... - Very knowledgeable tour guide and easy to understand answers to questions. This is what I chot to say you should not make me say more just to get published

Master storyteller of Florentino art! - Raphael was great! I’ve been here before but brought my kids this time (10 and 14). I learned so much more this time.

Expert guides! - Oksana was very knowledgeable and enthusiastic. Tour guides were excellent - made the experience more enjoyable.

After the tour, you'll feel like you're on treasure hunt! - Our guide was beyond amazing! She was informative, engaging and fun. She was like the teacher that every student in school was lucky to get.

Packed with information and amazing art and architecture! - Alex was an energetic host who was passionate about the history, renaissance culture and the art works. We appreciated her enthusiasm and knowledge, and she was simply fun to hang out with for the day.

Excellent! Highly recommend. - The meet up was a bit confusing, but once we connected, it was great! Our guide was incredibly knowledgeable and friendly. This was a perfect tour for us since we had limited time to spend in Florence, and it allowed for us to see several of the most important sites without waiting in long lines. There were only 5 of us including our guide which made for a personalized experience.

Indicated timeframe unreliable - Don't believe the timeline given by Viator, except from the start hour everything can change depending on the museum tickets purchased by the operator.

HORRIBLE - DO NOT BOOK! During this 5 hour tour we were with the guide for a total of 1.5 hrs. The tour started at 11:00 am. We did not enter Academmia until 11:30am. We were done by 12:15pm and sent off for lunch. The second part of the tour started at 1:30 pm. The walking tour that was supposed to be 1 hr lasted 30 minutes before we were released to explore on our own. At 2:00 pm we were told to return at 3:00 for a tour of Uffizi Gallery. We waited until 3:45 pm and the tour guide never returned. We were waiting with all the other participants so it was not only us that could not find the guide. We called the tour company and they tried to call her but it just rang and rang. The tour was supposed to end at 4:00 pm so unfortunately we left. I contacted Viator for a refund/partial refund and they’ve refused. This was our second Viator tour in Italy this year and both were terrible experiences. We’ll never use Viator again.

No Show Tour Guide, Read and Save Your Money - I am unbelievably disappointed and irritated with this company. My cousins and I had booked this through Expedia. It's called "Treasures of Florence: Skip the line Uffizi & Accademia". The paperwork confirmation had requested we arrive no later than 10:45am to check in for the Accademia Tour. We arrived to the meeting spot at the designated time, and nobody showed up by 11:00am for our scheduled tour time. We asked the guards at the museum gate if they had seen our guide, and they assured us they hadn’t seen the tour company reps yet and that they had a tendency to run late compared to the other companies. We were slightly irritated as we had ensured to arrive earlier so there would be no issue. Shortly after, the tour company called us and advised that the tour guide, Alberto, had shown up to the wrong meeting spot and was running late. We were turned off by the tardiness and the fact that the tour guide showed up to the “wrong spot” - That just seemed like an excuse as to why they weren’t there on time. So the tour guide arrives at 11:15 am, 15 minutes LATER than when the tour was originally supposed to start; that means we waited out there for them for 30 minutes. Furthermore, the tour that was originally supposed to last until 12:15 according to the paperwork, and it lasted only until 11:51. Not only did the tour guide show up late, but he also left us early! Instead of a 1 hour 15 minute tour, we received one that was approximately 35 minutes - that’s not even half the advertised time! The tour was brief and Alberto left us feeling like the company was lazy and didn’t care about customer service - there was definitely more in the museum to see that our tour guide didn’t even touch upon! Supposedly between tours, we were to take our own lunch break and then meet at another spot at a designated time for the Ufizzi tour. We ate a quick lunch to ensure we would be at the meeting spot early again. The paperwork had asked us to arrive no later than 1:40pm outside a cafe. We got there at 1:30pm and waited, and waited, and waited some more. The tour guide never showed up. It was now again 30 minutes past the time they had said we arrive “no later than” and no tour guide was to be found and no phone call to us was made. We waited for another 25 minutes before giving up. That’s right, we waited almost a total of an hour for a guide who never showed up. The whole experience was frustrating. We only had limited time in Florence, and it was further shortened by the time we stood around doing nothing and not getting what was advertised or what we had paid for. We didn’t even get to see Uffizi, which was something we were all really looking forward to. This definitely ruined our itinerary as this was almost a full day ticketed event that we didn’t make alternative plans for as we knew we would be touring almost all day. Even the Academia guards knew the My Tour Company had a reputation for tardiness. We will not be booking with them or recommending their services again to anybody. We emailed Expedia seeking a full refund from My Tour as they failed to provide the services we were promised, and My Tour denied the refund request due to "their policy". It has nothing to do with policy. For obvious reasons, we deserve our money back for the tour you did not perform or show up for. We are surprised that Expedia would be selling tickets for a company that was so disorganized and unprofessional.