Babs and overseas friends - From the moment we started our tour at Southern Cross Bus terminal Shane greeted everyone and made us feel comfortable. Michelle was the driver for the whole trip and did an amazing and skillful job considering we did not arrive back into Melbourne until after midnight. Shane was a funny, knowledgeable and entertaining tour guide. He had lots of stories to tell and kept us amused throughout our experience. He was very respectful of each passenger, considerate and kind. Although it was a long day it was worth every minute. Of course the stars of the trip were the penguins. They never cease to delight. There were thousands of people, a great number of penguins and even the weather was pretty good. All in all a memorable experience. Thank you Shane and Michelle for making it so good. Highly recommend.

Relaxing and enjoyable trip. - Very relaxing, enjoyable trip. Nathan, the driver, was very helpful with hints where to eat and where was best to sit to have a better view. The bus was very comfortable, Just a very special and pleasant experience.

Wonderfull experience - We got to see a bit of Phillip Island, and arrived at the beach in time to see the cute little penguins arrive and wattle up to their nests. What a wonderfull experience.

Ended later than... - Ended later than advertised Great experience Nathan , our driver was very nice and pointed out penguin nest along way

Too long! Make sure you... - Too long! Make sure you can run when you get to the penguins centre as your guide walks fast and you will get left behind.

Tour guide let this tour down - Tour took place On 05 jan 2025 Unfortunately the tour was not what we expected in many ways and was very disappointed on multiple occasions. 1)we were 1 hour delayed due to the bus breaking down and the tour guide had to retrieve another bus. We understood things happen and it was an unfortunate event. However the following issues there was no excuse for the behaviour of our tour guide. 2)Not only our tour guide was unpleasant he was not approachable at all. While on our trip he spoke to parents about their two children being loud and others could not hear him speaking into the microphone. He was very rude and abrupt about this and argued with the mother about the matter in front of everyone. Note the children were not loud at all and was excited to see penguins. 3)once we arrived at our destination he states everyone to listen to him about the time of the pickup and its location. Somebody was doing something and he states in front of everyone”are you serious” employing that they are not listening. Once they stopped what they were doing he continued on talking.He then tells everyone to be back at 10pm on the dot and not 10:01 and pointing at the person who was 1 minute late back when we were stoped to get food before hand. He was very sarcastic about this and stated if anyone was late he would leave without them and did not say this in a joking mater. After this he was giving directions on where to go and see the penguins and was a lot to take in. A lady on the bus asked can you show us instead of telling us where to go. He replied in a rude and sarcastic manner.”I only have so many tickets and if you want that you will have to stay in the bus and I will go instead of you”. 4)we arrived back at the bus at 09:56pm and with two other couples sitting on the front seats near the tour guide. They stated about people being back on time as we were waiting on two more people, keeping in mind it still was not 10:00pm yet. The tour guide said yes he wish he could leave them behind and it’s not good enough and then stated that’s what they do in tours in Europe. Note the two people we were waiting on arrived at 09:58pm. This was appalling behaviour from the tour guide . We were horrified at this and so was others. Just people note that this was a self guided tour and we paid 134 dollars per person for just transport and very little information. Also we come from Europe and travelled a lot and done many tours and never experienced this behaviour in our life. Would not recommend this tour company as a result of our above experience.