Trip to Chechen Itza - We had a great experience and recommend it to anyone who's never been to Chechen Itza. Be prepared for a long day. The tour guide was very knowledgeable and friendly. We felt extremely safe the entire time.

An AMAZING adventure!! - This was a great day adventure the Sacred Cenote was so AMAZING and BEAUTIFUL I enjoyed it so much! The Chichen Itza Mayan Ruins was AMAZING Hector our tour guide was EXCELLENT he did an AMAZING job giving us great insight on the history! The Cenote Hubiku was very nice to visit, I didn’t go into this cenote but I did walk around in the Mayan village and that was pretty to see came across some beautiful peacocks overall it was an AMAZING adventure! Hector was amazing and our driver was amazing!!

Perfectissimo - Great trip, great guide and great overall organization!! You have found what you are looking for. Food was more than amazing too. Felt super well thought out, no waiting times nor a second left to be bored. Allan was very knowledgable and happy to asnwer all questions. I llan on visiting all these places again!!! Thank you so much for a memory filled vacation

Visiting one of the New 7 Wonders of the World - This was my first visit to Mexico, first time joining a tour group and this one specifically went everywhere I wanted to go and had hotel pick up included! I would not have done this visit any other way. They message prior to your visit to ensure you have no unanswered questions or worries and then the amazing service carries on while on the tour. Eloy was our tour guide alongside Adrian who checked us in throughout the day and Jesus our driver who drove us all day. Eloy was amazing and had a wealth of knowledge about Mayan culture and all the sites we visited! He was very personable and made sure the whole tour group was happy and stayed safe (even protecting us from too much sun lol). The buffet was great with dancers and performers. The views in the cenotes were breathtaking and an incredible experience. Thank you for a great last day of our holiday!

Very good! - The experience was very good! They complied with all the details, there were only changes in the cenotes and in the order of visits since the day was very hot and the sun very strong, which is understandable. The team of Eloy very predisposed always! One thing to improve would be the cleaning and maintenance of buses, some had damaged or dirty seats.

Could have been better. - We enjoyed the tour, however, being harassed by so many vendors trying to sell their merchandise took away so much of the experience. The bus ride was comfortable and the guide was awesome. We just would've had a better time if we could focus more on what and why we were there and not having to avoid the very aggressive sellers.

More appearances than his. - The tour itself was really well planned and organized, so we didn't have to wait long. You pickup at the hotel was unfortunately half an hour late without notice. We wouldn't have needed the second cenote because it was very dark and gloomy. The buffet food was good in taste, but I guess we both had food poisoning overnight. Conclusion: Good in itself, but food deficient and tour schedule was upended at short notice.

BE AWARE - THIS IS A FULLY INTENDED WAISTING OF YOUR TIME TOUR - I had yesterday this tour, and it doesn't mean only this company is selling this tour, it's been reselling from many other too. If you want to learn from my bad experience, if you are traveling from Cancun , you should make 100% sure, they don't drive you around to pickup some guests in a cities that aren't even close on the way to the sights. So what exactly is happened? First of all we were told to be in front of the hotel at 6:25, but have entered a bud at 7:00. it's not so bad, but we need this 30 mins for the calculation. The bus drew us to pickup some more guests in Cancun, what is ok, and than took a road to Playa del Carmen and Riviera Maya, instead using the direct highway to the sights. We lost there more 90 mis. They made a 52 seater bus full, even it's clearly written "This tour/activity will have a maximum of 35 travelers" what was my main reason to choose this company, Less travers means less pickups and drop-offs and less possibility someone gets late. We stopped at all sight that were in the itinerary, but in most cases little bit shorter than other groups did, most probably because we lost so much time on the way. The sights are amazing and I highly recommend to visit them. Only at the stop in Valladolid, which has the only one purpose to bring you in a very overpriced shop to gain some commissions, there we got 30 mins of time and actually were picked up after 40 mins, as I later have get known that other groups do a 20 min stop. There is really nothing to do even for 20 mins. On the way back, of course, we went again all the cities for drop-offs that aren't on the way, but this time we stuck in a huge traffic, because we weren't using the highway to Cancun. It too us extra 150 mins. It means we had more than 4.5 hours drive without a stop. Even we took a lot of water with us and got some on the way, the last 4.5h there was no way to get any. Maybe it's sounds I'm picky. Maybe, but consider that this tour lasted for 16.5 hours, even the times to visit the main sights were shorten in comparison with other operators. The 4 hours extra driving and half hour unnecessary waiting to get started makes this tour a torture. Even I wasn't expecting that the operator could help me, I've contacted them and they told me this isn't a private tour, it's a shared tour. Does it mean they would have the right to bring you to any city in Mexico if they get guests? After reading this review they will reply "we apologise ......", there is no need to apologise, because as I've mentioned in the title THIS IS A FULLY INTENDED WAISTING OF YOUR TIME. This is not what have happened yesterday, they do it each day, over and over again.

No response. No refund. - We reached out three times to see about cancelling with a refund due to my husband being ill and they never responded. So we are out $300 and still have not received a response.

Did not pick us up, we were waitng from 5:45am to 7:30am - They did not pick us up. The pick up time was from 5:55am to 6:00am. There are 8 in our group. We were waiting from 5:45am to 7:30am. The hotel receptionist even called them but no answer. Even Viator representative called them, no answer either. They lied that they took a picture outside and we are not there. My husband and I were outside asking for other tour guide if they are the one going to Chechen Itza. The 1st and 2nd from other companies, we have no problem. Do not get this tour. I am fighting to get my money back. Shame on you! Very unprofessional. I booked a last minute tour through SAT Mexico Tours.